Ibnu Hanan

Detail oriented receptionist with 7 years of experience in custemer service. Efficient in performing the administrative and front-desk tasks of large scale offices. Fluent in english and profecient in MS office, realta global system, VHP system, Power Pro system, and Opera PMS.

Villa Supervisor at Coconut Collective Lombok (2026-06 – Present)

• Supervise the daily operations of the villa to ensure smooth and efficient service.
• Ensure all villas are clean, well maintained, and ready before guest check in
• Lead and coordinate housekeeping, maintenance, gardening, and security teams.
• Ensure high standards of guest satisfaction, safety, cleanliness, and hospitality are consistently maintained.

Front Office Supervisor at Kuara Resort Lombok (2024-08 – 2026-06)

• Prepare and manage staff duty rosters and shifts
• Helping and reporting to Asst. FOM
• ensure the guest's itinerary is confirmed and in order
• ensure operations run smoothly
• Ensure guest satisfaction and maintain a positive experience

Guest Service Agent at Amber Lombok Beach Resort (2023-09 – 2024-08)

• Helping and reporting to Asst. FOM
• Manage online and phone reservations
• Inform customers about payment methodes and verify their credit card
• Prepare transport arrangement For Guest
• Night audit process

Front Desk Agent at Lombok Plaza Hotel & Convention (2019-06 – 2022-09)

• Perform all check-in and check-out task
• Manage online and phone reservations
• Respond to client’s complaints in a timely and professional manner
• Assign room and arrange transportation for airline crew ( Lion air group )
• Night audit process

Front Desk Agent at Ombak Sunset Hotel (2016-06 – 2018-12)

• Perform all check-in and check-out task
• Manage online and phone reservations
• Inform customers about payment methodes and verify their credit card
• Prepare transport arrangement For Guest
• Night audit process

Tourism Education Diploma in General Hotel (2015)