Jade Lulu

Business and Operations professional with a background in hospitality, logistics, and system implementation. Experienced in analyzing workflows, improving operational efficiency, and aligning business processes with customer needs. Skilled in bridging business requirements with execution, with a focus on process improvement, structured thinking, and delivering better customer experiences.

Business Analyst at PT OneByOne Logistic (2025-07 – 2025-09)

Analyzed operational workflows and translated business needs into system configurations using CargoWise. Collaborated with IT teams to align system solutions with business objectives.

• Analyzed operational workflows and translated business needs into system configurations using CargoWise
• Collaborated with IT teams to align system solutions with business objectives
• Developed functional documentation and business requirements
• Supported system adoption through training and guidance
• Identified inefficiencies and recommended process improvements

Social Media Specialist & Logistic Operation at PT Mimpi Indah Indonesia (2024-10 – 2025-06)

Developed and executed social media strategies aligned with company branding and marketing goals. Managed daily activities across social media platforms and oversaw logistics operations.

• Develop and execute social media strategies aligned with the company's branding and marketing goals
• Manage and oversee daily activity across social media platforms
• Create, schedule, and publish engaging content including visuals, captions, and copywriting
• Manage and monitor inbound and outbound goods movement
• Ensure accurate stock levels through regular stock-taking and inventory updates
• Coordinate daily delivery schedules and logistics routing
• Communicate with warehouse, transportation vendors, and internal departments

Retail Outlet Officer at DHL Express Indonesia (2023-07 – 2024-10)

Handled customer inquiries and complaints with structured solutions. Improved shipment booking processes and generated sales and operational reports.

• Handled customer inquiries and complaints with structured solutions
• Improved shipment booking processes
• Generated sales and operational reports
• Supported sales activities and customer follow-ups
• Ensured cross-department coordination

General Manager at Bristo Cafe (2022-06 – 2023-04)

Led daily operations, team management, and budgeting. Developed marketing and branding strategies and designed customer experience initiatives.

• Led daily operations, team management, and budgeting
• Developed marketing and branding strategies
• Designed customer experience and in-store promotions
• Managed procurement and operational workflows
• Trained staff and maintained service standards

Customer Service at Grand Hyatt Hotel Kuala Lumpur (2021-01 – 2021-04)

Managed guest services and issue resolution. Coordinated with internal teams for service delivery.

• Managed guest services and issue resolution
• Coordinated with internal teams for service delivery

F&B Intern at Intercontinental Hotel Kuala Lumpur (2019-01 – 2019-03)

Assisted in restaurant operations and inventory management. Supported promotions and service delivery.

• Assisted in restaurant operations and inventory
• Supported promotions and service delivery

Bachelor of Int. Hospitality Management in Hospitality Management – Taylor's University Lakeside Campus Malaysia (2017 – 2021)

Student Exchange Experience in Hospitality Management – Munich University of Applied Sciences (2019 – 2020)