Jana Budiman
I am a professional with more than five years of experience in the retail and F&B industry, including experience as a Store Supervisor. In my role, I was responsible for managing daily store operations, leading and developing teams, ensuring sales target achievement, controlling stock and inventory, maintaining excellent customer service quality, and monitoring P&L, COGS, and labour costs to ensure operational efficiency and profitability. I was also responsible for handling customer complaints,
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Tentang
A supervisor who has 2+ years of experience in PT Fore Coffee Indonesia and has 5+ years of experience in Food and Beverage. Successfully led a team to pass audits every quarter at PT Fore Coffee Indonesian. Developed the team by maintaining store operations, cleanliness, and successfully meeting monthly store targets.
Pengalaman
Staff at Kopi Janji Jiwa (2020-07 – 2021-09)
- Be responsible for outlet cleanliness | November 2020 - Maret 2021.
- Memorized 20+ menu item and created drinks for 20 to 50+ customers on average daily.
- Report daily sales and calculated daily, weekly, and monthly stock inventory.
- Operated POS system including cash, and credit, and handled 50+ orders.
- Learning more about coffee science.
Supervisor Store at Fore Coffee (2021-09 – Present)
- Ensured 4+ store cleanliness and safety for passed QA every quarters with resulting 95% score in store audits.
- Lead and coach a teams of 17+ baristas, and fostering strong customer service skills, teamwork, and performance consistency
- increased store sales in 1 quarter by 108%, through the application of strategic sales and business analysis.
- Reduce 60% customer complaint within 1 years.
- Managed and controlled daily operational (staffing, labour cost, budgeting, and iventory management)
- Awarded food quality and safety certification, coffee calibration, cashier, mixologist, Leadership, Service Excellent.
- Be Learning and Development 10+ Store at Bekasi Area
- Conduct interviews and selection of applicants for outlet operational needs.
- Analyzed Profit & Loss (P&L)
- Developed and executed strategic plans to improve sales performance , cost control (COGS & Labour), and KPI achievements
Pendidikan
Ilmu Komunikasi – Universitas Terbuka (2024)
