Jesslyn

Highly organized International Business graduate (GPA 3.96) and trilingual specialist (English, Bahasa Indonesia, Chinese) with 4+ years of experience in remote operations, administrative support, and cross-cultural communication. Proven track record in managing complex schedules, coordinating global projects, and optimizing workflows for senior-level initiatives. TOEIC score of 900 and proficient in leveraging digital tools to provide high-level executive support in fast-paced environments.

Freelance Chinese-English/Chinese-Indonesian Translator at Freelance (2020 – 2026)

• Provided high-precision translation and localization for business documents and academic materials, ensuring cultural relevance for cross-border communications.
• Collaborated with international clients to maintain high standards of linguistic accuracy, essential for multi-market campaign messaging.
• Utilized project management tools to deliver high-quality localized content under tight deadlines, ensuring clear communication across diverse stakeholders.

Operations & Customer Support Assistant at Confidential Project (2021 – 2025)

• Coordinated daily remote operations and handled professional customer inquiries via chat/email to ensure high service quality and workflow efficiency.
• Managed internal documentation and work records in Notion to ensure clear team coordination and process transparency.
• Responsible for scheduling and organizing high-level online meetings via Zoom and Google Meet, maintaining meticulous meeting records.
• Flagged operational bottlenecks early and provided proactive recommendations to the team lead to optimize service delivery.

Social Media Manager at SundayTreats (2021 –2026)

Part-time

• Planned and executed social media content schedules, focusing on creative hooks and formats that drive engagement and brand awareness.
• Developed high-converting visual content and copywriting using Canva and AI tools, ensuring creative angles align with brand identity and performance goals.
• Monitored community interactions and performance data to diagnose content impact, adjusting story structures and CTAs to improve conversion volume.
• Managed community interactions and social presence, ensuring organic activity complements broader brand growth strategies.

English Tutor at Boston English Course (2017 – 2018)

• Developed customized lesson plans to educate students and optimize their learning paths based on specific desired outcomes and provided tailored educational materials to help students achieve linguistic proficiency more efficiently.

Bachelor of International Business Management in International Business Management – Universitas Internasional Batam (2020-06 – 2024-12)

High School Diploma in Social Sciences Major – Santo Joseph High School (2017-06 – 2020-04)