Lilis Melida

I am a senior analyst operation specialist with more than 5 years of work experiences. A creative problem solver with strong interpersonal skills. Want to bring work experience to the realm of Community Associates. I have a good skills in customer service as well as being able to work with clients to meet the needs of the company. Good communication skills with qualifications and be able to work under pressure.

Admin of Employee Cooperative at RSUD Kabupaten Sukoharjo (2016-01 – 2017-12)

Responsible for making daily, weekly and monthly reports regarding expenditure and income systematically than do the administration in detail

Customer Experience Specialist at Grab Indonesia (2018-01 – 2019-12)

• Responsible for providing the best user service and providing appropriate solutions according to complaints
• Carry out verification and investigation of user problems

Desk Collection Staf at Adira Finance (2019-01 – 2020-12)

Remind consumers to make payments on time and carry out daily reports on the results of investigations

Customer Operations L2 SPX at PT Shopee International Indonesia (2021-01 – 2024-12)

Service Recovery Team at PT Shopee International Indonesia (2024-01 – Present)

Bachelor's Degree in Faculty of Law – Islamic University of Indonesia (2012-01 – 2016-12)