Lisa DeSisto

Operations and customer-experience professional with 25+ years of experience in content moderation, sales support, and call-center leadership. Since 2025, has extended that judgment into AI model training — grading AI-generated responses and using Google Gemini to draft and refine customer communications. Known for consistently exceeding production goals, resolving complex escalations, and adapting quickly to new tools and processes.

Content Moderator at Cars.com (2012-05 – 2026-09)

• Provide human grading and evaluation of AI model outputs (Google Gemini) since September 2025, helping refine the quality of automated responses to customer reviews
• Draft and edit AI-generated (Google Gemini) response recommendations for complex negative reviews prior to publication
• Review, approve, and/or escalate online dealership reviews, consistently exceeding production goals by 68%
• Identify and investigate fraudulent reviews; research origin and remove from system

Field Sales Administrator at Cisco Systems (2010-01 – 2010-11)

• Provided inbound/outbound analytical and operational sales support to the field sales organization
• Compiled and analyzed business operations metrics — bookings, forecast, pipeline, account goals — for enterprise account teams
• Managed the POS sales credit process for four Northeast Commercial teams; generated daily Business Objects reports to track claims and POS activity
• Generated, validated, and updated monthly customer booking reports as part of the customer validation process

Sales Support Representative at Sun Microsystems (1998-11 – 2010-01)

• Provided hardware/software sales process support to the Sun field organization and enterprise clients, including JPMorgan Chase, Merrill Lynch and Bank of America
• Built system configurations and delivered total-solution sales spanning hardware, software, and services
• Partnered with field teams to identify and qualify new opportunities, increasing account penetration
• Grew revenue through proactive up-selling and cross-selling
• Exceeded sales quota every year; President's Club honoree, 2001 and 2002

Call Center Supervisor, NEC Computer Systems · Outbound Telemarketing Representative, Global Knowledge Network · Account Representative, PCs Compleat · Office/Distribution Manager, CTM Brochure Display, Inc. at Earlier Career (1990 – 1998)

BS in Legal Studies, minor in Psychology – University of Massachusetts, Amherst

Coursework – Mount Wachusett Community College (2011 – 2012)