Muhammad Abdu Harahap

Sales and Operations Specialist with 5+ years of experience in Indonesia’s leading shipping and logistics company. Proven track record in intermodal transport, container handling, and project cargo. Adept at client relationship building, vendor coordination and operational optimization. Successfully led initiatives that reduce costs and improved vendor performance.

• PT. Salam Pacific Indonesia Lines (SPIL) – Jakarta

• Organized logistics service activities for Class A branches including outbound and inbound operations.
• Coordinated with trucking vendors to fulfill customer delivery requests.
• Built strong customer relationships for scheduling, supplies, and administrative matters.
• Actively coordinated with Customer Service, Sales, and Operations teams to support and streamline daily container loading and unloading processes

• PT. NYK SPIL Indororo (SPIL Group) – Medan, Balikpapan & Banjarmasin

• Led RoRo operations on ships, ports, and at customer warehouses.
• Ensured vendors followed SOPs to minimize claims and risks.
• Increased customer satisfaction by 45% through SOP implementation.
• Achieved sales targets, maintained CRM records, and generated regular reports.
• Expanded market share and boosted branch sales by 80% on average.

• PT. Salam Pacific Indonesia Lines – Surabaya & Ternate

• Rotated through company divisions every 3 months to understand business operations.
• Initiated improvement project to reduce shifting at depot and port time, cutting costs by 15%.
• Won Best Project award for the 'Vendor Dashboard' initiative to improve communication and performance with vendors.

Bachelor’s Degree in Agriculture (Agribusiness)

University of Sumatera Utara | 2014 – 2018

GPA: 3.7 / 4.0

Final Project: Factors Influencing the Soybean Import Volume in North Sumatra Province – Indexed in Scopus