Muhammad Causar Aldillah

Sales and customer service professional with over four years of experience in retail sales across fashion, lifestyle, electronics, and premium consumer products. Experienced in customer engagement, consultative selling, product demonstration, and building strong client relationships to support sales growth. Skilled in identifying customer needs, presenting product solutions, and achieving sales targets through upselling, cross-selling, and proactive follow-up.

Strong communication, interpersonal skills, and a results-driven mindset with the ability to thrive in fast-paced retail and sales environments.

Sales Associate/Advisor at PT INTI BERKAT JAYA (2026-01 – Present)

• Delivered personalized service to clients seeking premium coffee machines, guiding them through product features, usage, and lifestyle suitability.
• Conducted engaging product demonstrations to help clients understand the value and functionality of premium appliances.
• Applied consultative selling techniques to recommend suitable products and accessories based on clients' needs and preferences.
• Built positive client relationships through attentive service and follow-up support after purchase.
• Maintained a professional and welcoming store environment aligned with premium retail standards.

Frontliner ERO at PT Erajaya Swasembada Tbk (2024-11 – 2025-12)

• Assisted clients in selecting smartphones and technology products by explaining features, specifications, and product advantages in a clear and engaging manner.
• Demonstrated devices through hands-on presentations and live unboxing to enhance the client shopping experience.
• Achieved sales performance through proactive product recommendations and accessory upselling.
• Managed cashier transactions, stock checks, and system input while ensuring accuracy and efficiency.
• Handled client inquiries and concerns professionally to maintain trust and customer satisfaction.

Sales Executive at PT HOME CENTER INDONESIA (2022-08 – 2024-10)

• Provided personalized assistance to clients purchasing home furniture and lifestyle products.
• Identified client needs and recommended suitable products to enhance their home living experience.
• Supported sales growth through cross-selling and thoughtful product recommendations.
• Assisted in maintaining store presentation and product displays to create an inviting shopping environment.
• Handled sales transactions and customer inquiries while maintaining strong service standards.

Sales Associate at PT Kurnia Ciptamoda Gemilang (2020-03 – 2022-07)

• Delivered personalized fashion assistance to clients selecting footwear and accessories.
• Recommended complementary products through cross-selling and styling suggestions.
• Built rapport with clients to encourage repeat visits and long-term customer loyalty.
• Supported inventory management through regular stock checks and stock opname.
• Maintained store organization and product availability to ensure a smooth client shopping experience.

Social Sciences (IPS) – SMAN 8 Samarinda (2016 – 2019)