Muhammad Fiqi Maulia

A customer-focused logistics professional with five years of experience in the shipping industry. Possesses strong interpersonal, problem-solving, and communication skills, with a proven ability to build lasting relationships with clients. Demonstrates a successful track record in high-pressure environments, effective teamwork, and consistently delivering exceptional customer service.

October 2019 - Present

Export Documentation Officer | Mediterranean Shipping Company | Jakarta, Indonesia

• Responsible for the creation, amendment, and issuance of export Bills of Lading.
• Reviewed shipping documents for accuracy before submission to customs authorities, preventing costly errors or delays in clearance procedures.
• Reduced processing time for Bill of Lading creation by optimizing workflow and prioritizing tasks effectively.
• Problem Solver by actively coordinate with internal and overseas offices to ensure smooth service to customers in timely manner.

August 2018

Associate’s degree in business administration International Trade | Politeknik APP Jakarta

GPA : 3.01 / 4.00