Muhammad Ikhwan

Entrepreneurship graduate from Universitas Pendidikan Indonesia with experience in retail operations, inventory management, merchandising, and business consulting. Skilled in customer service, process improvement, and problem solving, with a strong interest in retail management and business development.

Accelerate Assistant Grup Leader - AEON INDONESIA - Cikarang

(2025-11)

• Delivered excellent customer service to 50–100+ customers per shift, providing product recommendations and maintaining a Customer First shopping experience.
• Managed inventory and replenishment for 1,000+ SKUs, ensuring product availability and stock accuracy across assigned categories.
• Conducted daily Best Before and expiration date inspections to maintain product quality, support food safety standards, and minimize inventory losses.
• Coordinated daily operational activities with a team of 5 staff members, ensuring efficient task execution and compliance with company SOPs.
• Maintained visual merchandising standards and organized product displays to enhance product visibility and improve the customer shopping experience.
• Selected for the Assistant Group Leader (AGL) Acceleration Program, strengthening leadership, team coordination, operational planning, and problem-solving skills while supporting continuous improvement initiatives.

Internship - PT. RENJANA SINERGI INDONESIA - Yogyakarta

(2024-08 - 2024-11)

• Conducted market research to identify product trends, customer demand, and competitor strategies across major marketplace platforms.
• Managed the upload and optimization of 55+ products, ensuring accuracy of product descriptions, pricing, and visual content in line with brand standards.
• Developed 55+ product copywriting pieces tailored to target audiences, supporting product visibility and engagement.
• Analyzed sales performance and customer engagement metrics to support data-driven marketing optimization.
• Collaborated with marketing and operations teams to align research insights with business objectives and operational execution.

Bachelor of Business - Entrepreneurship - Universitas Pendidikan Indonesia (2021-08 - 2025-08) Tasikmalaya, Indonesia