Muhammad Ilham

Strategy & Operations young professional with experience driving strategic initiatives across business growth, expansion, and operational transformation in high-growth startups, working closely with C-level executives and senior leadership. Skilled in structured problem solving, business and market analysis, strategic planning, and cross-functional project execution, with a proven track record of translating business challenges into data-driven insights, strategic recommendations, and measurable impact.

Co-Founder Office: EIR Associate (Strategy & Operations) at Pinhome The MasterPIECE Program at Pinhome (equivalent to a Management Trainee program), partnering closely with C-level executives and senior leadership to drive strategic initiatives, business transformation, and operational excellence.

• Managed strategic growth and expansion initiatives for Pinhome's Home Services business, working with leadership to identify key business priorities, improve performance, and scale operations, contributing to 110%+ market growth and 700% gross profit growth within 2 quarters.
• Diagnosed business and performance challenges across customer behavior, service performance, competitive landscape, and market opportunities, translating analytical findings into prioritized initiatives that drove 20%+ MoM booking growth and improved conversion from 20% to 70%.
• Evaluated business performance across supply-demand dynamics, conversion funnel, service quality, and profitability to identify performance gaps and define operational improvement opportunities, contributing to a 65% increase in operational efficiency.
• Structured and drove cross-functional strategic projects across Product, Operations, Commercial, Marketing, and Strategic Finance, aligning stakeholders on priorities, initiatives, milestones, and execution plans to address critical business bottlenecks and support regional expansion.
• Developed performance monitoring frameworks and executive reporting to track key business metrics, surface performance gaps, and provide leadership with actionable insights across conversion, operational efficiency, and revenue performance.
• Translated business analysis into strategic recommendations and execution plans, supporting expansion strategy, operational optimization, and broader management decision-making.
• Standardized SOPs, KPIs, and operating frameworks across 20+ regional teams, strengthening execution consistency, performance visibility, and service quality while enabling scalable regional operations.
• Led end-to-end execution of strategic initiatives across regional teams, managing timelines, monitoring progress, mitigating execution risks, and driving cross-functional alignment to ensure delivery against business priorities; established 30+ vendor and community partnerships, increasing referral traffic by 40%.

CEO Office Intern at Flip (2024-01 – 2024-04)

• Supported CEO Office strategic initiatives and special projects across Product, Operations, Marketing, Business Development, Finance, and Risk, contributing analytical and strategic support to cross-functional business priorities.
• Conducted market research, competitor benchmarking, and business feasibility analysis to assess market attractiveness, growth opportunities, and key business drivers, supporting strategic decision-making.
• Evaluated strategic growth opportunities across SME and fintech segments, assessing business potential and commercial viability for opportunities with potential transaction value exceeding IDR 150B, informing executive decision-making and strategic planning.
• Analyzed business and operational performance across key KPIs to identify performance gaps, execution bottlenecks, and improvement opportunities, contributing to initiatives that accelerated project timelines by 33%.
• Synthesized complex business and market analyses into concise insights, strategic recommendations, and executive presentations, enabling senior management to evaluate opportunities and determine strategic priorities.
• Coordinated strategic project execution across cross-functional stakeholders, tracking milestones, aligning priorities, and monitoring execution risks to support timely delivery against business objectives.
• Facilitated CEO-led strategic forums and executive discussions by consolidating cross-functional inputs, structuring key discussion points, and supporting alignment on organization-wide strategic initiatives.

Strategy & Growth at Vaulteen (Present)

• Lead strategic initiatives across operational improvement, digital transformation, and organizational development, translating business priorities into growth strategies and execution roadmaps to strengthen scalability and long-term performance.
• Support the incubation, business model development, and operational launch of two revenue-generating business units, including a creative agency and a business advisory practice supporting commercial growth.
• Conduct market, customer, competitor, and business analysis to identify growth opportunities, assess market potential, and refine go-to-market strategies, contributing to 55.5% engagement growth, 150% impressions growth, and outreach to 30K+ potential customers.
• Identify organizational and operational bottlenecks through performance analysis, developing and implementing process improvement initiatives that increased KPI alignment by 40% and strengthened execution consistency across business functions.
• Translate strategic priorities into actionable initiatives by working with Marketing, Operations, and Business Development teams to prioritize opportunities, align resources, and drive cross-functional execution.
• Develop performance monitoring frameworks and management reporting to improve operational visibility, track business performance, and surface key insights for management decision-making.
• Translate business and performance insights into strategic recommendations and growth initiatives, prioritizing high-impact opportunities and defining execution roadmaps to support sustainable business expansion.

Bachelor in Industrial Engineering – Sepuluh Nopember Institute of Technology (ITS)