Muhammad Ilham Muttaqin

Versatile, result-driven professional with about 5 years of comprehensive experience developing exceptional relationships with clients, peers, and senior leadership to provide sustainable business solutions. Superb project leadership abilities and personnel management skills with strong expertise in the legal and corporate sectors. Proven problem-solving and analytical thinking skills, a fast learning curve, and the ability to adapt to evolving industry trends.

A dedicated professional with the drive and skill-set to excel in a fast-paced leadership role enhancing a company's ability to capture profitable markets.

Business Development at PT. Jaso Bundo (2020-11 – 2026-05)

Provider of comprehensive transportation solutions including vehicle rental, corporate travel, tourism transport, and employee shuttle services for B2B and B2C clients.

• Owned the complete business lifecycle, from lead generation and deal execution to operational delivery and post-sale relationship management, ensuring seamless continuity across all functions.
• Conducted over 50 face-to-face interviews to gather valuable customer feedback, fueling the development of innovative improvements and strategic initiatives.
• Pioneered new strategic opportunities, resulting in the establishment of 8 lucrative cooperation agreements, forecasted to generate over IDR 1 billion in revenue.
• Spearheaded continuous process improvement, from monitoring and evaluating operations to creating and enhancing SOPs, resulting in a 35% improvement in client experience.
• Implemented data analysis strategies which identified key financial insights that guided owner decision-making, reducing costs by 20%.
• Negotiated and finalized contracts with vendors, ensuring favorable terms and optimal partnerships.
• Conducted comprehensive market research, pinpointing lucrative avenues for expansion and gaining deep insights into the evolving needs of the target market.
• Conducted ongoing competitive analysis, monitoring industry trends and competitor activities to refine positioning and maintain a competitive edge in negotiations.
• Developed targeted outreach strategies, leveraging CRM data to convert prospects into long-term clients.
• Trained 10+ team members on technical tools, fostering a culture of continuous improvement and knowledge sharing.
• Maintained and nurtured post-deal relationships with key partners and clients, ensuring alignment with goals and identifying opportunities for growth and continued collaboration.
• Owned end-to-end administrative and documentation workflows, ensuring operational continuity, compliance, and information accessibility across business functions.

Bachelor of Government Sciences in Faculty of Social Science and Political Science – RAJA ALI HAJI MARITIME UNIVERSITY (2017 – 2023)