Nezar Hamed

As an experienced Data Protection and Backup professional with over 14 years in the field, I currently lead the Enterprise Data Protection section at Telecom Egypt, the largest fixed-line service provider in the Middle East and Africa. My expertise lies in designing and implementing robust Commvault-based backup solutions tailored to organizational needs, managing a skilled team of backup engineers, and overseeing complex backup projects across various teams and stakeholders. My track record includes proficiently managing a backup environment encompassing over 3000 servers and handling 2 petabytes of daily data backup, leveraging technologies like Commvault, IBM, and EMC.

My technical orientation drives me to continuously seek out and learn new industry-related knowledge. I'm open to exploring opportunities across different industries, bringing a strong work ethic and dedication to achieving objectives.

Enterprise Data Protection | Backup, Archive & DR Solutions Section Head - Telecom Egypt - Giza, Egypt

(2021-09)

• Designing and implementing Commvault-based backup solutions that meet the needs of the organization.
• Managing a team of backup engineers, including assigning tasks, setting goals, and providing guidance and support to ensure that the team is performing at a high level.
• Maintaining documentation related to backup systems, including standard operating procedures, backup schedules, and backup reports.
• Managing backup projects, including planning, design, implementation, and testing.
• Responsible for managing relationships with backup solution vendors, including evaluating new products and negotiating contracts.
• Developing and implementing disaster recovery plans for backup systems, including identifying critical data and systems, establishing recovery time objectives, and ensuring that disaster recovery procedures are regularly tested.
• Ensuring that backup solutions comply with relevant regulations and standards, including data protection regulations and industry standards.
• Generating reports and conducting analysis on backup system performance, including identifying trends, making recommendations for improvements, and providing regular updates to stakeholders.

Enterprise Data Protection | Backup, Archive & DR Supervisor - Telecom Egypt - Giza, Egypt

(2018-12 - 2021-10)

• Responsible for Data Protection solutions architecture design, installation, configuration, and administration in mission-critical production environments.
• Performing infrastructure deployment and capacity expansion to deliver managed services.
• Responsible for Execution of engineering projects including project planning and management, creation of design specifications, and completion of project tasks to agreed milestones.
• Assisting in the creation of proposals that address current and evolving Customer requirements.
• Managing backup environment where more than 3000 servers, 10 Storage media servers and average daily data backup size is more than 2 PB.
• Solid Expertise in Commvault and EMC Networker installation, configuration, maintenance, and disaster recovery working on Data Domains / DDBoost including configuration, maintenance, performance tuning, and replication.
• Responsible for Backup Systems architecture and capacity management.
• Providing third/fourth level escalation support for the Managed Hosting Services.
• Responding to Escalations from the command center, resolving issues, and executing changes in a timely manner.
• Manage crisis situations and bringing them to a satisfactory closure.
• Perform rigorous testing on the new technology apps to make sure all scenarios are considered in backup and recovery.
• Expert knowledge of data recovery processes for various platforms and databases.
• Extensive knowledge on fine-tuning of Backup infrastructure for getting maximum performance and throughput.
• Highly skilled in reviewing proposals, managing projects, providing estimates and recommending the best product solutions.
• Support sales with customer early engagement, site visits, workshops, events, and presentations.
• Performing professional services engagements for customers.

Senior Storage & Backup Engineer - Banque du Caire

(2014-12 - 2018-11)

• Managing over 200 TB on IBM Shark storage.
• Administration tasks in IBM DS8300 and DS8700.
• Installing and Configuring EMC Storage VNX-5400.
• SAN Zoning, creating aliases and soft Zoning Trouble shooting SAN fabric connectivity issues.
• Adding new devices/hosts to the Fabric.
• Installation, configuration, and administration of SAN Switches.
• Administering and troubleshooting HBA related issues WWN, SAN Zoning.
• Creation of Arrays, Logical Volumes (LUN) and mapping to Hosts\Host groups.
• Implement SAN Volume Controller (SVC).
• Experience in Storage Technologies like SCSI, FC, RAID, and Storage Virtualization.
• Experience with Replication/Mirroring technologies.
• Replacing faulty SFP's on SAN switches.
• Monitoring the SAN switches regular basis.
• Working on performance improvement plan for SAN.
• Regularly generating SAN Health check report.
• Upgrading SAN Switches Firmware Levels.
• Responsible for creating, managing & maintaining zones on SAN switches.
• Focusing on the creation of accurate, redundant, and high-performance data devices.
• Skilled in installing cable, fiber, power, and rack mounting equipment.
• Managing IBM TPC tool to collect data from the SAN infrastructure environment and monitor disk performance, pools, volumes & arrays.

Senior Network and Communication Engineer - Banque du Caire

(2011-10 - 2014-12)

• Designed and Implemented Cisco Nexus Platform.
• Expert in Data Center Technologies such as vPC, VDC, VSS, STP.
• Designed and Configured Nexus 7000/5000/2000 in Top of Rack & End of Row Architecture for a Scalable Production Network that supports Rack & Blade server architecture in a Multi-Tenancy environment using vPC, VDC & VRF.
• Monitor & Analyze Network Performance to detect problems and find ways to improve the Network.
• Performs analysis and diagnosis of highly complex networking problems in the Data Center Environment.
• Involved in various POC to test drive new Products/Technologies that would Value add to our Data Center Operations.
• Designed and implemented various Routing protocols such as OSPF, EIGRP, RIP, BGP across networks in multiple locations.
• Configuring and Maintaining the AAA (Authentication Authorization, and Accounting).
• Implementing security policies using ACL, Firewall, IPSEC, SSL, VPN, IPS/IDS, AAA(TACACS+ & RADIUS.)
• Installing and working on Cisco routers 800 / 1700/ 1800 / 2600 / 2800 / 3600 / 3800 series.
• Installing and working on Cisco switches C2950 / C2960 / C3560 / C3750 / ME3400 / C6500.
• Configuring VLANs / STP / RSTP / Ether channel.
• Good Knowledge with VoIP - Cisco Unified Communication Manager 8.
• Working on HP Network Node Manager (NNM).
• Working on HP Network Node Administration (NNA).
• Configuring Cisco IP phones and extensions.
• Implemented MGCP and H.323 for registration of Cisco voice gateways at remote locations with a centralized Cisco Unified Communication Manager (Call manager) cluster at the corporate location.
• Configured MGCP fallback and Survivable Remote Site Telephony (SRST).

Low-Current Telecommunication Engineer - Shaker Consultancy Group

(2011-01 - 2011-09)

• Participated in the design, design review, coordination, and approval of security, fire alarm and life safety, telecommunication networks, and other low-current systems (Audio Visual, public address, nurse call, etc...)
• Including review of submittals, coordination with other disciplines, and preparation of specifications and other technical documentation.

Bachelor of Science - Electrical, Electronics and Communications Engineering - Misr University for Science and Technology (MUST) (2010-06)

Secondary Education Certificate - Thanweya Amma - Qamia language school (2005-06)