Niya Craig

Versatile, multilingual hospitality and guest-experience professional with extensive experience leading tours, engaging the public, supporting live events, serving guests, training teams, and working in fast-paced environments. Six years guiding walking and trolley tours of historic Philadelphia, five years providing event setup and serving support, and a strong background in theatre and public-facing communication. Brings polished customer service, storytelling, cultural awareness, adaptability, and calm problem-solving to cruise ship guest services, shore excursions, entertainment support, and hospitality operations.

Walking & Trolley Tour Guide at American Trolley Tours / Centipede Tours

Led walking and trolley tours throughout historic Philadelphia for visitors and groups, creating engaging experiences through storytelling, historical context, and local knowledge.

• Welcomed guests, provided clear instructions, answered questions, and adjusted presentations for different ages, group sizes, and interests.
• Maintained an energetic, professional presence while managing groups in busy public environments and changing conditions.
• Used strong communication and performance skills to keep guests engaged, informed, and comfortable throughout tours.
• Represented tour companies professionally while providing memorable customer service and positive visitor experiences.

Event Staff / Setup / Server at Shipley Staffing & Events

Supported event setup and breakdown for a variety of functions, helping prepare spaces, equipment, tables, service areas, and guest-ready environments.

• Provided attentive food and beverage service while maintaining professional guest interaction and efficient service.
• Worked collaboratively with event teams in fast-paced environments where timing, presentation, flexibility, and guest satisfaction were essential.
• Responded to changing event needs and assisted with multiple responsibilities before, during, and after events.

Healthcare Policy & Campaign Support at CSPR Global (2025-01 – 2026-01)

Supported healthcare policy initiatives, community outreach, stakeholder communication, public engagement, research, and event support.

• Worked with diverse communities and teams on outreach and strategic communication efforts.

QA Tester / Lead Trainer / Application Analyst at Briljent (2023-01 – 2024-01)

Led testing and training activities, including bilingual Spanish/English sessions and client-facing instruction.

• Delivered training and presentations to internal and client teams while coordinating with development and instructional design groups.

Implementation Specialist / Application Trainer / Sales Support at Medstreaming (2017-01 – 2019-01)

Provided nationwide implementation and Go-Live support, trained physicians and clinical staff, analyzed workflows, and supported client relationships.

• Translated complex information into clear, practical instruction for varied audiences.

HIT Department Lead at Resources for Human Development (RHD) (2014-01 – 2017-01)

Led application rollouts, training, onboarding, and technical support across multiple clinical environments.

• Managed competing priorities, supported users, and communicated effectively with staff at different levels.

Bachelor of Arts – Temple University (2006-01)