Olivia Dy

Saya memiliki pengalaman lebih dari 3 tahun di bidang reservation dan front office, serta pengalaman dalam administrasi, customer service, pengelolaan data, komunikasi melalui email dan chat, koordinasi dengan berbagai pihak, serta digital marketing. Dalam pekerjaan saya sebelumnya, saya terbiasa menangani reservasi, melakukan input dan update data, mengelola informasi properti, membalas pertanyaan pelanggan, membuat laporan, melakukan follow-up, serta memastikan pekerjaan administratif berjalan dengan rapi dan tepat waktu.

Digital Marketing at Island Escape Villa Management (2025-03 – Present)

• Plan and manage Meta Ads campaigns (Facebook & Instagram)
• Analyze ad performance and optimize for better conversions
• Conduct A/B testing on creatives and targeting
• Monitor campaign budgets and performance metrics (CTR, CPC, ROAS)
• Use Google Analytics to track traffic and user behavior

E-commerce (Remote) at Kuta Angel Hotel (2024-10 – Present)

• Manage OTA listings (Booking.com, Agoda, Airbnb, etc.)
• Handle promotions and campaign setup across platforms
• Ensure rate and availability accuracy across all channels
• Respond to guest inquiries via email and booking platforms
• Monitor performance and support direct booking strategies

Reservation Agent at Island Escape Villa Management (2022-04 – 2025-03)

• Reply guest E-mail, WhatsApp, Booking.com, Airbnb, Facebook, Instagram
• Ensure all special requests are noted and communicated to the relevant departments
• Confirm all bookings and update the calendar
• Coordinate with housekeeping for any specific room arrangements
• Prepare daily reports for management review

Personal Assisten at Restumuning Vocational School (2021-11 – 2022-04)

• Make a meeting schedule, meeting with client
• Node down important point during meeting

Reservation Staff at Kuta Angel Hotel (2019-05 – 2020-04)

Front Office (DW) at Royal Tulip Saranam (2018-08 – 2018-11)

Management – Universitas Terbuka (2026)

D1 in Food and Beverage Service and Product – Lapangan Kerja Pariwisata Bali (2019 – 2020)

Hotel Accommodation – Restumuning Vocational School (2017 – 2019)