Pinal Mukesh D

Results-driven IT professional with 4+ years of experience across project coordination, Salesforce CRM, Agile delivery, and cross-functional team collaboration. 2 years of experience supporting Agile projects as a Junior Project Manager, coordinating sprint activities, project tracking, stakeholder communication, and UAT execution. Strong background in Salesforce platform support including Sales Cloud, Service Cloud, reporting, dashboards, data migration, and release coordination. Experienced in collaborating with developers, QA teams, business analysts, and business stakeholders to ensure timely project delivery.

Skilled in Jira, Azure DevOps, SDLC, requirement gathering, documentation, issue tracking, and risk management. Strong communicator with excellent organizational skills and the ability to manage multiple priorities in fast-paced environments.

Junior Project Manager at TryCatch IT Systems (2024-01 – Present)

IT consulting and staffing organization specializing in Salesforce CRM implementations and enterprise technology solutions.

• Coordinated multiple Agile-based IT and Salesforce projects across cross-functional teams, ensuring timely completion of deliverables.
• Facilitated daily stand-ups, sprint planning meetings, stakeholder calls, and project review sessions.
• Tracked sprint progress, project risks, dependencies, and issue resolution activities using Jira and Agile tracking tools.
• Prepared and maintained project documentation including BRDs, FRDs, meeting minutes, status reports, and user stories.
• Collaborated with developers, QA teams, and business stakeholders to gather requirements and streamline communication.
• Supported User Acceptance Testing (UAT) by coordinating test execution, defect tracking, and user feedback.
• Improved project visibility through regular reporting and status updates to stakeholders and leadership teams.

Salesforce Developer / Project Coordinator at Con Edison (2022-06 – 2024-01)

Supported Salesforce CRM enhancement and migration initiatives in a fast-paced Agile environment.

• Worked closely with business users to gather functional requirements and document business processes.
• Collaborated with development and QA teams during sprint cycles, testing phases, and production deployments.
• Managed Salesforce configurations including reports, dashboards, workflows, profiles, validation rules, and page layouts.
• Assisted with UAT coordination, issue tracking, and defect resolution to support successful project releases.
• Supported API integrations, data migration activities, and release management processes.
• Participated in Agile ceremonies including sprint planning, backlog grooming, retrospectives, and status meetings.
• Contributed to project tracking and cross-functional coordination to ensure alignment with project timelines.

Project Coordinator – Product Development at Shree Creations (2020-01 – 2022-05)

Coordinated end-to-end product development activities including planning, sourcing, vendor communication, and launch support.

• Managed timelines and collaborated with design, packaging, manufacturing, and sales teams to ensure smooth execution.
• Conducted market research and supported product line planning initiatives.
• Worked with overseas vendors to track production schedules and ensure timely deliveries.
• Prepared project updates, progress reports, and coordination materials for internal stakeholders.

Master's in Information Systems – Stevens Institute of Technology

Master of Arts in English Literature – Mumbai University

Bachelor of Science in Mathematics – Mumbai University