Pius Gordon

Operations and Branch Management professional with 7+ years of experience driving operational excellence, KPI performance, team leadership, and process standardisation across automotive and insurance industries. Proven record of improving efficiency, reducing operational bottlenecks, enhancing customer experience, and implementing data-driven strategies. Skilled in leading cross-functional teams, optimising workflows, and executing strategic initiatives that support company growth.

Branch Manager (Branch Operation Head) at JBA Indonesia (2025-01 – Present)

• Lead daily operations of a high-volume automotive branch with 30+ staff across finance, production, and customer service.
• Own full P&L; accountability, including budgeting, cost optimization, and revenue growth.
• Improve performance by aligning workflows with corporate standards and driving SOP consistency.
• Monitor and analyze KPIs to identify trends, resolve bottlenecks, and boost service efficiency.
• Coach, Mentoring and develop teams through structured training and performance monitoring.

Section Head of Fleet Management Department at JBA Indonesia (2023-01 – 2025-12)

• Standardise product management policies and SOPs across branches.
• Delivered mandatory training sessions for Unit Management Leaders & field teams.
• Developed inspection systems and operational process flows, enhancing quality
• Monitored branch KPIs end-to-end, ensuring compliance and performance alignment.
• Produced analytical reports on unit output, inventory movement, and sales performance.

Assistant Manager Branch Development at Aspan General Insurance (2021-01 – 2023-12)

• Conducted market research to support expansion and strategic decisions.
• Created dashboards to simplify executive decision-making.
• Executed strategic business plans to optimise operational performance.
• Developed synchronised reporting systems for timely submissions to the Board of Directors

Office of Strategy Management at Aspan General Insurance (2019-01 – 2021-12)

• Implemented company-wide Balanced Scorecard (KPI system) for employees and organization.
• Conducted performance reviews, identified gaps, and recommended corrective actions.
• Supported strategic planning for short- and long-term objectives. (RKAP-RAKB)
• Delivered structured reports to top management and the Board of Directors.

HRGA at Ciputra Property (2017-01 – 2019-12)

• Managed employee compensation, benefits, and business travel operations.
• Improved insurance service quality, reducing complaints by 80%.
• Oversaw vendor management to maintain a safe and efficient office environment.

Bachelor of Agriculture in Soil Science & Land Resources Management – Padjadjaran University (2012-01 – 2016-12)