Reni S

Communication Specialist with 1+ years of experience in high-volume customer service and ecommerce operations. Achieved 566% of negotiation targets at Bank Mandiri and managed end-to-end sales for 300+ monthly orders. Expert in CRM systems, marketplace management (Shopee/Instagram), and conflict resolution.

Recovery Center & Collection Officer at Bank Mandiri (Persero) (2024-01 – 2025-09)

Handled debt recovery and collection operations with exceptional performance metrics

• Performance: Recovered IDR 170M/month (Target: IDR 30M), achieving 566% of KPI.
• Volume: Managed 100+ daily interactions inbound and outbound, WhatsApp, and Email.
• Resolution: Handled high-pressure complaints and financial restructuring negotiations.
• Systems: Maintained 100% data accuracy using CRM (BDS) and Excel under strict SLAs.

Founder & Customer Operations Manager at Burryloved Bookstore (2022-09 – 2025-12)

Founded and managed e-commerce bookstore operations across multiple platforms

• E-commerce Management: Managed Shopee & Instagram operations, including stock updates, inventory management, and sale pricing.
• Sales Operations: Processed 300+ monthly orders, ensuring shipping efficiency and order data accuracy.
• Digital Marketing: Executed Instagram Ads resulting in 10,000+ views to drive sales conversions.
• Customer Service: Maintained high store ratings through responsive chat handling and effective complaint resolution.

Social Media Specialist Intern at Beautyverse (2021-06 – 2023-09)

Managed social media strategy, influencer partnerships, and marketplace operations

• Partnership: Secured and managed collaborations with 20+ Beauty KOLs per month.
• Growth: Scaled Instagram account to 12,000+ followers via organic engagement (content and live streaming).
• Service: Handled marketplace inquiries (shopee, tokped, tiktok) and order tracking with high responsiveness.

B.A. in Communication Science – Universitas Teknologi Yogyakarta