Ridho Rembaka

Bachelor's graduate from Dian Nuswantoro University, majoring in the English Department with a focus on Linguistics, achieving a GPA of 3.59 who offers leadership skills and communicates effectively in both verbal and written forms. Works well individually or in a team with high efficiency work. Also a dedicated customer service professional in providing outstanding service.

Proficient in addressing customer inquiries, resolving complaints, and delivering accurate product information while fostering positive relationships. Known for having strong accuracy skills and the ability to thrive in fast-paced environments, ensuring efficient and high-quality support to meet customer needs.

English Customer Service at Transcosmos Indonesia (2025-06 – 2026-04)

• Provided fast, professional, and solution-oriented support to over 50–80 e-commerce customers daily across the UK, Europe, and the Middle East.
• Resolved 90%+ of customer complaints within the first interaction by identifying root causes and offering effective, timely solutions
• Maintained an average Customer Satisfaction Score (CSAT) of 83%, consistently meeting quality and service benchmarks
• Collaborated with cross-functional teams (logistics, operations, and technical support) to resolve complex issues, reducing overall resolution time by 30%

Content Moderator at Transcosmos Indonesia (2025-02 – 2025-06)

• Achieved every aspect in Performance Appraisal every month after probation time has ended.
• Achieved 100% accuracy sampling rate in May and June.
• Gained an experienced to determine and being confidence to choose whether if there is any violation or not during moderating period

Personal Tutor for TOEFL Preparation at Self-employed (2023-08 – 2025-01)

• Provided 1:1 tutoring support for University aged students for TOEFL preparation to achieve the score above 450.
• Practiced and improved TOEFL tryouts while giving an understanding of some tricky questions.
• Helped out students for the part they were confused about or difficult to do.

Bachelor of English Literature and Linguistic in English Literature and Linguistic – UNIVERSITAS DIAN NUSWANTORO (2019 – 2024)

Educational Exchange Program – SMA Negeri 1 Ambarawa (2017-01 – 2017-06)