Jihan

Motivated and detail-oriented International Customer Support Specialist with experience handling international markets. Skilled in providing high-quality customer experiences via email and live chat, quality assurance, and report validation for international brands. Adept at problem-solving, teamwork, and delivering accurate results under tight deadlines.

International Customer Support & QA at PT. Kreatifitss Sinergisme Teknoindo (2025-04 – 2025-09)

• Recruit and manage inquiries from mystery shoppers and ensure satisfaction across multiple international projects.
• Conduct quality checks on reports for high-profile clients such as META, McDonald's, and Amazon Fresh.
• Coordinate with team members to ensure report accuracy and timely submission.

English Customer Support at Concentrix Indonesia (2023-09 – 2024-09)

• Responded to customer emails for e-commerce platforms, ensuring accurate and timely solutions in US market.
• Maintained high satisfaction scores by providing professional, empathetic communication.

English Customer Support (European & American Market) at IVOSIGHTS (2023-01 – 2023-07)

• Provided English customer support for clients across Europe and the US through email and chat.
• Resolved customer inquiries and issues efficiently while maintaining service quality and satisfaction.
• Collaborated with internal teams to ensure smooth issue resolution and process improvement

Social Media & Digital Marketing Specialist at Alika Batik (2022-08 – 2022-12)

• Created and executed content strategies for Instagram and other social media platforms
• Produced and edited high-quality photos and videos for product promotion
• Managed daily posting, captions, and audience engagement (comments & DMs)
• Handled order processing and coordinated customer transactions
• Contributed to brand growth and online sales performance

Bachelor's in International Relations – Universitas Muhammadiyah Yogyakarta (2018 – 2022)