Rizka Maulidya

Retail professional with a strong background in beauty, fashion, and aesthetic industries. Proven track record in driving sales performance, achieving growth targets, and managing store operations effectively.

Skilled in KPI analysis, team leadership, and customer experience, with experience leading teams of up to 20+ staff. Passionate about developing people, optimizing business processes, and delivering consistent results.

Holds a Bachelor’s degree in German Literature, bringing strong communication and problem-solving skills to support business success. Experienced in fast-paced, target-driven environments and comfortable using Microsoft Office, CRM, SAP, and Odoo.

Online Customer Service Representative at Koding Next (2026-02 – Present)

• Handle customer inquiries and complaints through online chat.
• Provide information and recommendations, follow up with customers, and coordinate with internal teams.
• Record customer interactions and follow-ups in CRM and support reporting.

Assistant Boutique Manager at Time International (2024-05 – 2025-11)

• Analyzed KPI performance and developed sales strategies.
• Prepared daily, weekly, and monthly sales reports.
• Managed administration and inventory, and handled staff development and scheduling.
• Created weekly content to support brand awareness.

Branch Manager at Euromedica Group (2023-10 – 2024-03)

• Managed 2 branches with 26 staff.
• Led sales performance and profitability, maintained daily operations, and coordinated teams.
• Built partnerships and organized events.

Assistant Store Manager at Sociolla (2023-02 – 2023-10)

• Managed store operations and team performance.
• Controlled inventory and loss prevention.
• Executed visual merchandising and developed staff programs and scheduling.

Team Leader at Sociolla (2021-02 – 2023-01)

• Led the team and executed sales strategies.
• Managed reporting and inventory.
• Increased sales through upselling and cross-selling.

Beauty Advisor at Sociolla (2020-09 – 2021-02)

• Delivered customer service and product consultation.
• Achieved sales targets through personalized recommendations.

Barista at Jokopi (2019-10 – 2020-03)

• Managed customer service and daily sales reporting.

Bachelor of Arts (S.S.) in German Literature – Universitas Negeri Surabaya (UNESA) (2015 – 2020-01)