Sadam Mubarak

Experienced and passionate in Hospitality IT. 23 years old, professional with an educational background in Accounting and Computer Science. A confident, consistent, and adaptive problem-solver. Skilled in operating IT and multimedia platforms, with experience in managing, maintaining, and optimizing technology infrastructure within the hospitality industry.

IT Officer at Green Forest Bogor Hotel (2022-12 – Present)

• Responsible for the planning, execution, and completion of all information technology (IT) projects within the hotel environment. IT Infrastructure Project Management ensures that system implementations (hardware, software, and network systems) are completed on time, within budget, and in compliance with hospitality standards.
• Install, configure, and maintain the company's IT infrastructure, including systems, networks, and hardware.
• Manage IT assets, security protocols, data backups, and software license compliance.
• Set up computer installations (Windows, MS Office, and Property Management Systems).
• Provide technical support and training to staff, and coordinate with vendors as necessary.
• Maintain and repair the Ventaza hotel locking system.
• Maintain and repair hardware units such as computers, printers, routers, access points, DVRs, NVRs, and CCTV systems.
• Set up and maintain 256 smart rooms.
• Manage, configure, maintain, and operate LED videotron displays.
• Set up and manage the attendance management system.
• Configure and operate IPTV systems in guest rooms and public areas.

IT Support at Great Western Resort Serpong (2025-01 – 2025-05)

• Manage, respond to, and resolve IT Helpdesk tickets.
• Provide remote technical support to employees.
• Monitor applications and software used across various functions and perform maintenance to enhance operational efficiency.
• Maintain and repair hardware such as computers, printers, routers, and access points.
• Perform computer installations (Windows, MS Office, and PowerPro System).

Administration - Internship at BPN Kota Bogor (2019-11 – 2020-04)

• Assist in making document copies to facilitate administration.
• Prepare notes to make meeting outcomes easier to review.
• Sort documents based on the landowners' places of residence.

Diploma in Rekayasa Perangkat Lunak – SMK Negeri 4 Kota Bogor (2018 – 2021)

Bachelor Degree in Accounting – Universitas Pakuan Bogor (2021-Present)