Sevi Amalia

Junior Accountant with over 3 years of experience in accounting and taxation within the manufacturing industry. Skilled in preparing financial reports, managing tax reporting (PPh 21, 23, 25), and proficient in using DJP Online and E-SPT systems. Familiar with MYOB and Accurate accounting software. Adept in Excel (including Pivot Tables), accurate, fast learner, and committed to timely completion of administrative and financial tasks.

Customer Service Live Chat at PT.

Paragon

Technology & Innovation (2025-01 – 2025-12) • Handled customer interactions via TikTok and Shopee platforms, responding to product inquiries, promotions, and purchase policies.

• Assisted customers with product consultations for Make Over, Emina, Instaperfect, and Labore brands; conducted upselling based on customer needs.
• Consistently achieved key performance indicators (KPIs) such as Productivity, Response Time, and Customer Satisfaction Score (CSAT).
• Followed up on customer complaints professionally with the Team Leader.
• Delivered a positive customer experience through fast, accurate, and solution-oriented communication. Accountant & Tax at PT.

Asaputex

Jaya (Sarung Pohon Korma) (2022-09 – 2022-12) • Managed petty cash records and ensured accurate data entry into the company's accounting system.

• Reported monthly and annual taxes (PPh 21, 23, 25) via E-SPT and DJP Online systems.
• Issued tax invoices and withholding tax documents in compliance with the latest tax regulations.
• Applied for and managed EFIN numbers online.
• Supported tax audits and reviews by preparing complete and timely documentation.

Junior

Accountant at PT.

Bukit Sari Tea

Plantation (2016-02 – 2018-07) • Prepared monthly and annual financial reports with a high level of accuracy.

• Reconciled tax data and ensured compliance with accounting and tax regulations.
• Submitted periodic and annual tax reports (PPh 21, 23, 25) through DJP Online and E-SPT.
• Managed the issuance of Tax Invoices and handled VAT input data administration.
• Assisted in internal and external audits related to assets and taxation.

General Administration

Intern at PT.

Adira Dinamika

Multifinance (2014-03 – 2014-05) • Entered and verified administrative data into the internal system with high accuracy.

• Organized and maintained important documents in both physical and digital formats.
• Managed incoming calls and correspondence distribution with professionalism.

Diploma in English – Universitas Sebelas Maret (2018-07 – 2021-07)