Silva Aulia

A dedicated and adaptable Communication Science student with extensive experience in media management, customer relations, and retail food & beverage operations. Combines strong interpersonal communication with practical expertise in barista operations, brand engagement, and digital content strategy. Eager to leverage creative and operational skill sets in a dynamic corporate environment.

Barista at Kopi Nako Jogja (2025-11 – 2026-02)

• Managed high-volume customer order flows effectively during peak hours to ensure fast and accurate service delivery.
• Maintained strict espresso calibration standards and demonstrated proficiency in specialized manual brew techniques.
• Delivered courteous and personal service, fostering customer loyalty and positive store reputation.

Barista & Pastry Specialist at Arah Coffee Pandawa (2024-09 – 2025-11)

• Mastered complete coffee and non-coffee beverage menus while maintaining high flavor consistency.
• Handled daily preparation and baking of fresh pastry items, specifically croissants and donuts.
• Applied advanced latte art skills to enhance visual presentation and customer satisfaction.

Social Media Specialist at Event Organizer (2023 – 2024)

• Oversaw day-to-day social media operations and digital content publishing across primary channels.
• Captured and edited photos/videos during live event operations for promotional and archiving purposes.
• Collaborated with the event team to design digital engagement initiatives and increase audience reach.

Barista at Ethikopia (2023-07 – 2023-09)

• Conducted daily espresso calibration routines to ensure optimal extraction parameters and taste profiles.
• Communicated proactively with guests to deliver attentive hospitality and gather customer feedback.
• Developed foundational latte art techniques to elevate drink presentation.

Junior Barista at Enchante Coffee (2022-11 – 2023-03)

• Learned basic commercial coffee machine operations, maintenance, and safety protocols.
• Prepared core coffee and non-coffee menu items according to established brand recipes.
• Gained foundational experience in customer service standards within a fast-paced environment.

Bachelor in Communication Science; Specializing in Media Business – Universitas Teknologi Yogyakarta (2022 – Present)