Sonia Veronica

Communication Studies graduate and recognized as an outstanding student, with strong interpersonal communication, leadership, and analytical skills. Experienced in the Food & Beverage industry with a solid understanding of outlet operations, customer service, quality control, and achieving business targets. Skilled in team coordination, problem-solving, and maintaining service standards to enhance customer satisfaction and operational efficiency.

Results-oriented, adaptable, and committed to making a positive contribution in a dynamic work environment.

Supervisor at SHIGERU (2024-08 – Present)

• Led an operational team of 15–30 employees to ensure smooth and efficient outlet operations.
• Increased customer satisfaction by 15% through improvements in service standards and staff training.
• Reduced food costs by 10% through effective inventory control and optimized use of raw materials.
• Consistently supported the achievement of monthly sales targets through effective operational management.

Outlet Operations Manager at PT PESONA DARI TIMOR (2023-07 – 2024-08)

• Led and supervised all outlet operations to ensure the achievement of business targets, service quality, and customer satisfaction.
• Managed human resources, operational budgets, and cost control to improve efficiency and company profitability.
• Analyzed operational performance and developed strategies to increase sales and team productivity.
• Ensured consistent implementation of SOPs, product quality standards, food safety procedures, and customer service standards.
• Developed a productive work culture through employee training, coaching, and performance evaluations.

Assistant Manager Outlet at PT ZENBU ASIA PERMATA (2021-06 – 2023-07)

• Supported daily outlet operations to ensure compliance with SOPs and service standards.
• Supervised team performance, managed work schedules, and ensured effective coordination.
• Monitored sales and operational costs while supporting the achievement of outlet targets.
• Maintained product quality, cleanliness, and raw material inventory availability.
• Handled customer complaints and ensured high levels of customer satisfaction.
• Assisted the Outlet Manager in implementing operational strategies and preparing operational reports.

Leader Outlet at PT ZENBU ASIA PERMATA (2021-01 – 2021-06)

• Led and supervised outlet operations to ensure service, product quality, and cleanliness standards were consistently maintained in accordance with company SOPs.
• Managed, coached, and evaluated team performance to improve productivity and customer service quality.
• Ensured the achievement of sales targets, operational cost efficiency, and effective inventory and stock management.
• Handled customer complaints professionally while maintaining high levels of customer satisfaction.
• Prepared operational, sales, and performance evaluation reports to support business decision-making.
• Drove outlet performance improvements through the implementation of sales strategies, cost control measures, and team development.

Elementary School – Kasih Bunda Christian Elementary School (2005 – 2011)

Junior High School – Petra Christian Junior High School (2011 – 2014)

Senior High School – Santo Andreas Catholic Senior High School (2014 – 2017)

Bachelor's Degree in Communication Science (Public Relations) – Tarumanagara University (2017 – 2021)