Stephanie Liem

Experienced hospitality professional with over 10 years specializing in e-commerce, sales, reservation and front office operations. And also contracting, negotiating and build business relation to online and offline travel agent, corporate, and government. I seek challenging opportunities to contribute my expertise in driving revenue, optimizing online performance, and delivering exceptional guest service.

Reservation & Admin (Remote) (January 2025 – Present)

Aarna Villa Bali

• Set up online travel agent for villa (Agoda, Booking.com, Airbnb)
• Manage OTA extranet (rate, availability and promotion, content)
• Handle villa reservation and update to villa calendar
• Record villa expenses
• Create monthly villa revenue and expenses report

Freelance E-commerce & Virtual Assistance (January 2025 – Present)

• Set up on online travel agent for villa (Agoda, Booking.com, Airbnb)
• Manage OTA extranet (rate, availability, promotion and content)
• Provide OTA extranet training
• Do administrative tasks (arrange schedule, book transportation & accommodation, arrange travel itinerary, make online purchase)

Pre-opening Project (January - March 2026)

Villa 234 Yogyakarta

• Set up online travel agent for villa (Airbnb, Booking.com, Traveloka, Tiket.com)
• Set up villa rate & package
• Create SOP for Front Office, Reservation, and Housekeeping
• Create template for reservation and reception (reservation list, villa calendar, confirmation letter, invoice, registration form, guest review)
• Set up villa Whatsapp business
• Set up Instagram and linktree for villa
• Manage villa inventory
• Record villa expenses

E-commerce & Reservation Supervisor(January 2019 - December 2024)

Hotel Terrace At Kuta

• Manage OTA extranet and channel manager (rate, availability, promotion, content)
• Set up sales budget, room rate and hotel package
• Maintain hotel website (update new information, special offer)
• Create contract agreement with travel agent, corporate, and government
• Handle and follow up reservation and input to system
• Analyze data for market development
• Responsible and report to accounting OTA commission
• Create weekly and monthly sales report
• In-charge at Front Office as supervisor, handle guest complaint and make sure Front Office operation running well

E-commerce & Reservation Supervisor (September 2013 - September 2018)

Hotel Terrace At Kuta

Sales Executive (April 2012 - August 2013)

Bali Kuta Resort

Reservation (April 2011 - March 2012)

JOCS Boutique Hotel & Spa

FB Service (Internship) (August 2010 - January 2011)

Nikko Bali Resort & Spa

Hotel Management program – Petra Christian University Surabaya (2011)