Shecilia Nur Sal Sal Bila

A detail-oriented and analytical Statistics graduate with more than 2 years of experience managing customer orders, inventory control, and operational processes across e-commerce platforms. Proven ability to monitor stock availability, coordinate with cross-functional teams, analyze operational data, and ensure timely order fulfillment while maintaining high data accuracy

E-Commerce Specialist (D.O.F Home Essentials) at PT PUTRA SURYA INTERNUSA (2024-11 – 2026-06)

• Managed end-to-end marketplace operations across TikTok Shop/Tokopedia, Shopee, and Blibli, including product listing, inventory management, pricing updates, and sales monitoring.
• Managed product content, descriptions, and image uploads while ensuring data accuracy and brand consistency.
• Analyzed marketplace performance data and customer purchasing trends to support business growth strategies.
• Executed promotional and marketing initiatives that contributed to a 60–80% increase in sales during Christmas and Lunar New Year campaigns.
• Monitored inventory levels to ensure product availability, reducing order shipment failures by 95% through improved warehouse administration.
• Managed customer inquiries and after-sales support across marketplace platforms, achieving a 100% response rate and contributing to positive customer satisfaction, reflected in consistent 5-star product ratings and a 4.2 store rating.
• Supported social media management through content publishing, engagement monitoring, and content planning.
• Collaborated with internal teams to brainstorm content ideas and develop marketing campaigns. Successfully generated 300,000+ Instagram views and 150,000+ TikTok views within 3 months, contributing to organic audience growth of 200+ followers on Instagram and 700+ followers on TikTok.

Junior Executive Merchandise at PT KONEKSI NIAGA SOLUSINDO (SIRCLO) (2024-03 – 2024-06)

• Executed the end-to-end process for acquiring, listing, and monitoring sales and inventory on marketplaces.
• Collaborated with Key Account, Store Ops, Supply Chain, Customer Service, Order Processing, and Creative teams.
• Curated a compelling product assortment based on market trends and customer preferences.
• Monitored and managed inventory levels to ensure product availability. Successfully reduced order shipment failures by 70% from the previous amount by updating warehouse administration.
• Analyzed performance data to make informed decisions for sales improvement.

Administration Support at PT. Suparma, Tbk (2023-08 – 2023-09)

• Processed orders from marketplaces (Shopee, Tokopedia, and Blibli) and WhatsApp, as well as packing finished goods (Tissue)
• Responsible for all operational activities in the online finished goods and sample goods warehouse
• Ensured product availability and managed incoming and outgoing goods in the online warehouse

Bachelor of Statistics in Business and Industry Statistics – Institut Teknologi Sepuluh Nopember (ITS) (2018-08 – 2022-09)