IT Technical Support 1 at Corelab Indonesia (2026-04 – Present)
Desktop Support Officer at Axiom Technologies (2023-10 – 2025-04)
- Manage Desktop Devices (hardware and software) incidents through to resolution.
- Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
- Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, including, but not limited to, patch updates, and hardware replacements, with spares provided by the vendor.
- Ensure that each Desktop Device is installed with the appropriate Desktop image.
- Provide VIP support for Deskside issues per contract and be the point of contact at the site for all IT-related issues
- Workstation related Software Installation & Configuration and Physical Printer Installation
- Liaise with 3rd party vendors to coordinate component or unit replacement
- Smart Hands support for Network devices (e.g. Network Switches, routers, Tape Library, Servers and UPS).
- Provide technical diagnosis and incident/service request resolution of all endpoint devices set out in the Configuration Item.
- New Starter Onboarding and Induction
- Perform Physical Asset Audit whenever required and responsible for reporting Assets reports on site every month.
- Proactively do a check on user assets and comms room assets and ensure the Asset Management tool is up to date.
- Communicate effectively with End Users throughout the service disruption/ request and provide regular updates through standard client channels.
- Participation in Axiom's Client's monthly vulnerability management forum with representation from both EUC, Server and Network teams to ensure alignment and priority of vulnerability remediation activities.
- Field support engineers should be available for on-call support for Critical outages / VIP support / Smart hand support.
End User Computing at PT. Mitra Buana Koorporindo (2019-08 – 2023-06)
Placed on XL Axiata Project Site.
- First Level Handling User Computerize Troubleshooting.
- Handling on call, remote and/or Direct visit to users.
- Hardware, Software and Network Troubleshooting Issues.
- Dispatch issues to related division for the next level of troubleshoot if does not solve on first handling.
- Scope of first handling issues: User Active Directories Administration issues, Internet & Intranet Network issues, User Wifi Connectivity issues, Softwares and Files Issues, Email Exchange issues, etc.
On Site Engineer at PT Infomedia Solusi Humanika (ISH) (2018-06 – 2019-08)
Admin Staff + GA at PT Pratama Media Kreasi Gemilang (Wanderkin) (2017-02 – 2018-06)
Service Bureau and Technical Supervisor at DZ Card Indonesia (2014-12 – 2016-11)
IT Staff at TITAN SARANA NIAGA (2013-06 – 2014-12)
- User Helpdesk
- Software & Hardware Troubleshooting
- IT Network Administrator
- IT Security & Development
Technical Support at Byte Device (Parking System Management) (2012-02 – 2013-06)
- implementations of network & system for parking management
- technical support for hardware & software of parking system
- IT consultant for Business Client
Broadband Operation Center at Mediatron Koppegtel (2008-11 – 2012-01)
- Handling troubleticket for ISP Provider
