Suhendar Dede

13 years of total experience in IT operations and technical support

IT Operation & Support Staff at Sinarmas Land (2023-12 – Present)

Directly support end users and assist with IT department upgrades and directives. Working with the asset team for deploying, releasing, withdrawing, installing, and borrowing hardware and software. Resolve Service Desk Escalation. Upgrades and installations of IT Equipment and software. Monitoring network infrastructure. Responsible for Thamrin and Site Project in Jakarta.

• Provide technical support from users for computers, laptops, printers, scanners and associated peripherals
• Involved project Replace Access Point from Cisco to Aruba
• Involved project SDWAN and SD-Branch
• Support IT Asset Management Team to Inventory asset at Sinarmasland plaza
• Involved project BOD and Executive area at 27floor renovation at Sinarmasaland plaza
• Involved project Executive meeting room at 37floor renovation at Sinarmasaland plaza
• Involved project upgrading SAP from B1 to SAP S4/Hana
• Involved project Replace printer from Safecom to Printix
• Involved project Cisco Secure Client, DLP Forcepoint and Tanium agent

IT Store Support Executive at Kanmo Group (2023-01 – 2023-11)

Maintain support IT hardware and software solutions, including POS, Printer, CCTV, UPS, customer counting and attendance machine. Provide on-site support to all store locations within the organization for installation new store or daily routine maintenance of store level equipment. Provide day-to-day support to ensure the smooth running of the stores internet, and networking. Troubleshoot and resolve any application issues.

• Provide technical support from users for computers, laptops, printers, scanners and associated peripherals
• Provide technical support from users for POS application (RetailPro or Prism)
• Support networking peripherals such as cable lan, print server, switch, router, wifi etc
• Support surveilence system such as cctv, nvr, dvr etc
• Handling project tidyup cabling at store
• Handling project opening store Mothercare, Coach, The Children Place, The Entertainer, Nespresso, Adidas and etc
• Handling project closing store Justice
• Handling project revamp store Mothercare, Coach, ELC and etc
• Handling project bazaar Mothercare, Havaianas, Nespresso
• Handling project upgrade POS application version Mothercare and Nespresso

IT Support Staff at PT Bank OCBC NISP Tbk (2013-12 – 2022-12)

Installing and configuring computer hardware, software, systems, networks, printers, scanners and more. Investigating, diagnosing and solving computer software and hardware faults. Repairing equipment and replacing parts. Talking to clients and computer users to determine the nature of problems by phone, remote pc or onsite.

• Provide technical support from users for computers, laptops, printers, scanners and associated peripherals
• Provide technical support from users for application banking system
• Support electrical peripherals such as UPS etc
• Support networking peripherals such as cable lan, print server, switch, router etc
• Support phone peripherals such as cable phone, PABX system, IPPhone AVAYA etc
• Support ATM Networking All Branches and Public Area
• Support surveilence system such as cctv, nvr etc

Technical Support at PT. Murni Solusindo Nusantara (2010-11 – 2013-10)

Inspection and re-installation on any failure of the Software (the program corruption); Installation and maintenance of database setup. Inspection and repair of the constraints that may result in failure of integration (Troubleshooting). Perform database backup and restore in case of need.

Examination of perform server application such as hard drive capacity HDD, Database etc. Activity switches over to the DRC at the request of the Bank where the switch periodically. Handling project as system implementor including user training/support, user manual and technical documentation, Program checking/Testing and problem solving.

• Experience in clearing processing business
• Experience in solving production problems of TPK SKNBI Application
• Experience in solving production problems of STPK and SMI Application Bank Danamon, Bank CIMB, Bank Syariah Mandiri, Bank HSBC, Bank BII, Bank Mayapada
• Handling project enhancement STPK Bank Danamon and HSBC
• Handling project enhancement SMI Bank Danamon Jakarta Bandung Surabaya Medan
• Handling project enhancement Smart Chequebook Bank UOB
• Handling project JETS (Jatim Elektronik Transfer Sistem) Bank Jatim

Bachelor's Degree in Computer Science/Information Technology – Bina Nusantara (2010)