IT Support
Kirim tawaran pekerjaan langsung ke kandidat ini
13 years of total experience in IT operations and technical support
IT Operation & Support Staff at Sinarmas Land (2023-12 – Present)
Directly support end users and assist with IT department upgrades and directives. Working with the asset team for deploying, releasing, withdrawing, installing, and borrowing hardware and software. Resolve Service Desk Escalation. Upgrades and installations of IT Equipment and software. Monitoring network infrastructure. Responsible for Thamrin and Site Project in Jakarta.
IT Store Support Executive at Kanmo Group (2023-01 – 2023-11)
Maintain support IT hardware and software solutions, including POS, Printer, CCTV, UPS, customer counting and attendance machine. Provide on-site support to all store locations within the organization for installation new store or daily routine maintenance of store level equipment. Provide day-to-day support to ensure the smooth running of the stores internet, and networking. Troubleshoot and resolve any application issues.
IT Support Staff at PT Bank OCBC NISP Tbk (2013-12 – 2022-12)
Installing and configuring computer hardware, software, systems, networks, printers, scanners and more. Investigating, diagnosing and solving computer software and hardware faults. Repairing equipment and replacing parts. Talking to clients and computer users to determine the nature of problems by phone, remote pc or onsite.
Technical Support at PT. Murni Solusindo Nusantara (2010-11 – 2013-10)
Inspection and re-installation on any failure of the Software (the program corruption); Installation and maintenance of database setup. Inspection and repair of the constraints that may result in failure of integration (Troubleshooting). Perform database backup and restore in case of need.
Examination of perform server application such as hard drive capacity HDD, Database etc. Activity switches over to the DRC at the request of the Bank where the switch periodically. Handling project as system implementor including user training/support, user manual and technical documentation, Program checking/Testing and problem solving.
Bachelor's Degree in Computer Science/Information Technology – Bina Nusantara (2010)
