Yomico -
With over 10 years of working experiences, I am a relationship-driven and customer-centric professional with extensive experience as content moderation specialist and recognized as a Top Performer in 2024. I am skilled in reviewing and ensuring compliance of user-generated content, applying policies accurately, and managing high-volume workloads. I bring strong communication skill, time management and conflict resolution skills to deliver problem-solving support in any role.
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Tentang
With over 10 years of working experiences, I am a relationship-driven and customer-centric professional with extensive experience as content moderation specialist and recognized as a Top Performer in 2024. I am skilled in reviewing and ensuring compliance of user-generated content, applying policies accurately, and managing high-volume workloads. I bring strong communication skill, time management and conflict resolution skills to deliver problem-solving support in any role.
Pengalaman
ADVISOR I (CONTENT MODERATION) at CONCENTRIX CVG MALAYSIA (2023-06 – 2026-05)
- Review and monitoring user-generated content
- Ensure the content meets the standard and follows the policies
- Labeling inappropriate or offensive content under specific policies
CONTENT MODERATOR at HR TAG SDN BHD (ACCENTURE) (2022-04 – 2023-03)
- Review the content on social media platform to comply with policies and guidelines
- Analyze and recognize trends in specific market
- Interpret and apply guidelines to content under specific policies
SUPERVISOR TENANT RELATION at PT. KARUNIA ARTHA PRATAMA (DISTRICT 8) (2020-08 – 2021-06)
- Manage and distribute complaints or inquiries to the respective departments
- Build and maintaining relationship with all residents and estate
- Providing daily and weekly reports
EXECUTIVE ASSISTANT at PT. CITRA EKSEKUTIP OTORITA (CEO SUITE) (2016-03 – 2019-03)
- Secretarial duties (act as PA for the President's Director)
- Performing lease agreement and renewal clients
- Generating instant invoices and monthly sales reports
SHIFT LEADER TENANT RELATION at PT. BANGUN KUNINGAN INDAH (VERDE RESIDENCE) (2012-11 – 2015-12)
- Lead and monitoring the handover process units
- Conduct administration of Tenant Relation department
- Preparing the daily reports
CUSTOMER RELATION OFFICER at PT. MANGGALA GELORA PERKASA (SENAYAN CITY) (2010-11 – 2012-10)
- Liaised to call center tasks
- Collaborate and maintain relationship with all tenant's mall
- Handling customer complaints and inquiries
SENIOR CUSTOMER SERVICE OFFICER at PT. FITNESS FIRST INDONESIA (2008-11 – 2010-05)
- Collecting membership payment
- Providing assistance to customer service officers in handling membership complaints
- Monitoring and create daily sales report
Pendidikan
DIPLOMA in F&B Division – Sahid Tourism Academy (2003-09 – 2006-09)
