Youssef Ehab

Outbound Sales Representative – US Real Estate at Elements Business Development (2022-06 – 2023-08)

Made 150–250 outbound calls daily targeting US real estate prospects.
Generated qualified leads.
Handled objections and built rapport to maximize conversion.
Achieved top performance metrics and awarded Employee of the Month several times.

Customer Care Representative at Sutherland (2023-09 – 2024-01)

Assisted US customers with internet, wireless, and phone line services.
Handled billing inquiries, plan upgrades, and service changes.
Managed retention cases and reduced churn through tailored offers.
Provided basic technical troubleshooting for internet and device issues.
Achieved sales targets through upselling and cross-selling services.
Worked with CRM and multiple internal tools to document interactions and resolve cases.
Maintained high customer satisfaction and KPI performance.

Trust and Safety Subject Matter Expert at Teleperformance (2024-01 – Present)

Act as a main support point for the floor, helping teammates with policy-related questions, tool clarifications, and real-time guidance during live moderation.
Collaborate closely with both peers and leads to ensure smooth queue performance and quick issue resolution.
Identify and document relevant trends, repeated challenges, or policy misalignments, and communicate them clearly to the client when needed.
Provide credible, well-documented insights to highlight any potential risks, confusion points, or technical limitations that may affect accuracy or efficiency.
Ensure policy consistency and knowledge alignment across the team by offering on-the-spot help, sharing reliable resources, and reinforcing updates as they come.
Maintain a proactive approach in escalating urgent matters that may impact workflow or content safety.
Recognized as a top performer in quality and efficiency.

Appointment Setter – US Solar Industry at Customer Path (Outsourced Business Development) (2025-03 – 2025-09)

Made outbound cold calls to US homeowners on behalf of solar installation companies to generate interest in solar consultations.
Qualified leads based on homeownership, roof suitability, and energy usage before booking appointments.
Scheduled qualified appointments for solar sales representatives, coordinating calendars to minimize no-shows.
Handled objections around cost, timing, and skepticism to keep prospects engaged through the pitch.
Maintained accurate lead and appointment records in CRM systems for client reporting.
Followed structured scripts and compliance guidelines specific to the solar/energy vertical.
Consistently met daily call-volume and appointment-setting targets.

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