Febtinugraini Armike

Detail-oriented real estate administrative and customer operations professional with 4+ years of international experience supporting Australian property operations, client communication, document workflows, compliance coordination, and CRM accuracy. Currently administers records and reporting for a portfolio of 50+ properties, including agreements, inspection documentation, landlord and tenant communication, and financial reconciliation. Brings strong follow-through, deadline awareness, and experience coordinating high-volume requests across remote teams.

Seeking to apply these transferable skills to a U.S. residential real estate transaction coordination role while learning Maryland-specific procedures and brokerage systems.

Administrative Manager at Hills Real Estate (2023-11 – Present)

• Coordinate property administration for a portfolio of 50+ properties using PropertyMe, maintaining agreements, inspection reports, CRM records, and financial reconciliations.
• Serve as a key point of contact for landlords and tenants, tracking requests, facilitating routine negotiations, and following through on outstanding administrative matters.
• Maintain organized, accurate property documentation and support compliance-related requirements and timely communication across stakeholders.
• Help resolve issues by identifying missing information, coordinating next steps, and escalating matters when further review or decisions are required.

Customer Relations Manager at Headliner (2023-05 – Present)

• Oversee high-volume customer-care operations handling up to 1,500 Zendesk tickets per week, prioritizing cases, managing escalations, and coordinating follow-up.
• Maintain customer satisfaction above 90% and KPI performance at or above 100% while supporting KYC checks, compliance follow-through, and accurate case records.
• Identify recurring service issues and work with cross-functional teams to improve workflows, response consistency, and customer experience.

International Sales Manager at Magnum Estate (2022-01 – 2023-01)

• Managed client and prospect activity in AmoCRM, organized appointments, conducted follow-ups, and coordinated communication around client requirements.
• Reported a 90% meeting-conversion rate through research, needs assessment, consultative communication, and consistent follow-through.

Master in Finance – National Research University Higher School of Economics, Russia (2021 – 2023)

Bachelor in Accounting – Universitas Singaperbangsa Karawang, Indonesia (2018 – 2020)