Zikir Azis

Hello, I am a Technical Account Manager Specialist, I like the field of Networking and IT. Over the years, I have honed my skills in this field and I like new challenges in my life.

Responsible for delivery requests and handling problems submitted by priority & signature customers, to be escalated to the relevant department based on delivery requests & problem handling by service categor

Carrying out updated technical documentation for customer priority & signature

Responsible for the level of complaints and priority & signature customer satisfaction

Responsible for analyzing network performance and customer priority & signature problems

Conduct regular meetings related to discussing SLA performance reports

Improve and maintain good relationships with priority & signature customers, as well as finding out customer needs as opportunities for upsells

Accompany priority & signature customer problem handling visits if needed

Create customer priority & signature SLA reports

Providing consultations to priority & signature customers regarding services and products

Direct priority & signature customers to add services and products

TECHNICAL ACCOUNT MANAGER