Boris Babic

Reliable and highly adaptable professional with 5 years of experience in digital safety and platform integrity, enforcing complex policy guidelines, managing high-volume data and making accurate decisions on sensitive content. My professional background in logistics and administration provides a systematic approach to workflow management and policy compliance. My native Croatian and professional English fluency allows me to consistently deliver top-tier quality control while thriving in demanding, high-pressure environments.

Trust & Safety Content Moderator - ACCENTURE Plc - Dublin

(2021-11)

• Policy Enforcement: Consistently achieved 98%+ accuracy ratings while enforcing complex community guidelines and safety policies. Acted as a Tier 2 point of contact, resolving complex and sensitive cases escalated from Tier 1.
• Decision Making: Made independent decisions on sensitive and high-priority content to ensure platform integrity and user safety.
• Trend Analysis: Identified and escalated emerging trends in harmful content, contributing to the proactive update of internal policy documents.
• Leveraged bilingual skills (Croatian/English) to handle diverse content queues effectively.

Warehouse operative - SYSCO LTD Ireland - Dublin

(2021-04 - 2021-10)

• Picking orders in ambient, cooler and freezer storages
• Labelling and dispatching products
• Loading the trucks

Goods in Administrator - UNIPHAR - Dublin

(2020-03 - 2021-03)

• Booking in deliveries and organising the delivery schedule.
• Taking in deliveries and booking in stock on to the system.
• Goods return duties from Customers.
• Goods return duties to suppliers.
• General administrative requirements, answering the telephone, preparing reports, etc.

General Operative - DAWN MEATS - Waterford

(2019-07 - 2020-02)

• Picking orders, packing, loading the trucks.
• General warehouse duties.

General Operative - KELTECH ENGINEERING - Waterford

(2019-04 - 2019-06)

• Metal folding machine operative.
• Working to specific deadlines and ensuring that daily production targets are met.
• Resolving any technical problems that may affect production.
• Ensuring efficient daily set up for manufacturing of key pieces of equipment.

Delivery driver - GLS - General Logistics Systems - Croatia

(2016-11 - 2019-02)

• Loading, transporting, and delivering items to clients or businesses.
• Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct.
• Loading and unloading items from vehicles.
• Accepting payments for delivered items.
• Preparing reports and other documents relating to deliveries.

Delivery driver - WEBER ESCAL, d.o.o. - Croatia

(2015-02 - 2016-10)

• Delivering packages to clients and businesses.
• Accepting payments for delivered items.

Real estate Agent - MN NEKRETNINE - Croatia

(2012-09 - 2014-05)

• Providing guidance and assisting sellers and buyers in marketing and selling and purchasing property.
• Counselling clients on market conditions and prices.
• Showing properties to potential buyers and renters.
• Present purchase offers to sellers.
• Promote properties with ads, listings, and open houses.
• Prepare loyalty contracts, purchase agreements, rental agreements, and other documents for each real estate transaction.

Contact centre agent - PANOEX d.o.o. - Croatia

(2012-02 - 2012-07)

• Speaking with and advising the customers via email, live chat or on the phone.
• Promoting company's products and services.
• Dealing with customer complaints.
• Ensuring that sales targets are met.
• Identifying and assessing a customer's needs to ensure they are satisfied.

Insurance agent - HELIOS OSIGURANJE - Croatia

(2010-11 - 2011-12)

• Identifying sales opportunities for insurance plans and overseeing a portfolio of clients.
• Identifying risk management strategies.
• Handling policy renewals and tracking claims.
• Respond to clients' insurance-related questions and issues.

Traveling salesperson - MOZAIK KNJIGA ZAGREB - Croatia

(2009-11 - 2010-10)

• Selling the company's products to customers within given territory.
• Building and maintaining relationships with new and repeat customers.
• Maintain records of sales.
• Educating customers on company's products.

Philosophy and Sociology - Hrvatski studiji Zagreb (2003 - 2008)