Cyntia Witkoski

Trust & Safety professional with a strong background in content moderation, classification and policy enforcement. Experienced at classifying complex user-generated content and enforcing platform rules to support integrity. Focused on maintaining high standards of quality and consistency and driving process improvement through cross-functional collaboration in high-volume environments.

Trust & Safety Specialist, Risk & Response Operations at TikTok (2021-07 – 2025-03)

• Provided accurate classification of user reports and harmful content (X), ensuring high levels of accuracy in moderation decisions (Y) by interpreting evolving policy guidelines and using internal tools (Z).
• Facilitated training and peer sessions across global teams (X) to share best practices for handling complex trust & safety and child-safety cases (Y) by leading knowledge-sharing discussions and developing reference materials (Z).
• Provided feedback from complex cases (X) to policy and operations teams (Y) to improve standard operating procedures and decision-making guidelines (Z).

Community Operations Specialist at Accenture (YouTube Project) (2019-09 – 2021-07)

• Provided high-quality support to creators and users on YouTube policies, platform features and analytics (X), consistently meeting service-level standards (Y) by addressing policy questions, troubleshooting technical issues and offering guidance on channel growth (Z).
• Assisted with onboarding and mentoring new team members (X) by sharing knowledge of guidelines, tools and best practices (Y), helping maintain high quality across the team (Z).

Tribunal Member at International Protection Appeals Tribunal (IPAT) (2025-10 – Present)

• Adjudicated asylum appeals (X) and produced evidence-based decisions (Y) by analysing case files and applying legal frameworks while ensuring procedural fairness and confidentiality (Z).

Administrative Support Assistant at European Union Agency for Asylum (EUAA) (2025-06 – 2025-08)

• Performed administrative support (X), ensuring accurate record keeping and logistical coordination (Y) by managing files, scheduling activities and liaising with multicultural stakeholders (Z).

Volunteer and legal roles

Volunteer and legal roles as outlined in previous resume demonstrating analytical skills, stakeholder communication and adherence to compliance frameworks.

Master's Degree in Human Rights

Bachelor of Laws in Law