Communications & Content Professional
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Communications and Marketing professional with experience across publishing, digital marketing, content creation, stakeholder engagement, customer experience, and website management. Over four years' experience with Bloomsbury Publishing, where I worked across digital campaigns, newsletter production, CRM and CMS administration, website content management, reporting, and team leadership.
A skilled writer and editor with a Master's degree in Creative Writing, experienced in producing engaging content, managing digital communications, analysing customer insights, and collaborating with cross-functional teams. Strong organisational, communication, and stakeholder management skills developed across both corporate and community sector environments.
Currently seeking opportunities in Communications, Marketing, Digital Content, Stakeholder Engagement, Internal Communications, and related professional roles across Limerick, the Mid-West, and hybrid working environments.
Administrator / Peer Support Lead | Northstar Family Support Project | 2024 – Present
Coordinate communications, scheduling, and stakeholder engagement activities.
Maintain records, reporting systems, and GDPR-compliant documentation.
Act as a key point of contact for service users, staff, and partner organisations.
Support service delivery through effective organisation and administration.
Senior Marketing Executive & Customer Service Manager | Bloomsbury Publishing | 2021 – 2023
Managed digital communications, newsletters, website content, and marketing campaigns.
Maintained CRM and CMS systems, including customer communications and reporting.
Produced performance reports and customer insight analysis for senior stakeholders.
Coordinated projects across marketing, digital, sales, and customer service teams.
Managed and developed a customer service team, supporting performance and wellbeing.
Marketing Executive & Customer Service Administrator | Bloomsbury Publishing | 2019 – 2021
Created and distributed email marketing campaigns and newsletters.
Produced digital content for websites and social media platforms.
Managed customer communications and supported website content updates.
Supported marketing campaigns, reporting, and promotional activities.
Senior Bookseller | O'Mahony's Booksellers | 2017 – 2019, 2024
Delivered customer engagement and sales support.
Organised literary events and promotional activities.
Analysed sales trends and customer preferences to support commercial decisions.
MA Creative Writing & English Literature (2.1)
BA Drama & Theatre Studies & English Literature (2.1)
QQI Level 6 Certificate (Distinction) – Community Facilitation, Group Work Theory & Practice (6N3669)
First Aid Response | GDPR Fundamentals | Children First | Domestic Abuse Awareness | Suicide Prevention & Mental Health | Naloxone Administration | Dignity at Work | Open Disclosure
