Deepak Kumar Singh

Enterprise PMO Leader with 16+ years of experience establishing and scaling PMO Centers of Excellence (CoE) across global IT organizations. Proven track record of defining PMO vision, operating models, and governance frameworks that drive enterprise-wide delivery standardization, portfolio transparency, and value realization. Expert in managing large-scale IT portfolios across Agile, Waterfall, and Hybrid delivery models, with strong capabilities in portfolio governance, capacity planning, financial oversight, and executive reporting.

Trusted advisor to senior leadership for aligning technology investments with business strategy and improving delivery predictability and ROI. PMP certified with global delivery experience across US, EMEA, and India.

PMO Lead – Enterprise Program Delivery (BFSI, US West Portfolio) - Tata Consultancy Services (TCS) - Bangalore, India

Strategic PMO Leadership & Governance

• Established and led an enterprise IT PMO Center of Excellence (CoE) governing multi-account BFSI portfolios
• Defined PMO vision, strategy, and operating model including governance frameworks and delivery standards
• Implemented portfolio governance frameworks and executive reporting structures
• Defined and tracked portfolio KPIs including delivery health, financials, utilization, and value realization
• Built Power BI dashboards delivering real-time portfolio insights for leadership
• Governed financial portfolio including budgeting, forecasting, invoicing, and contract lifecycle
• Recovered ₹1.5–2 Cr/month through revenue leakage prevention
• Established capacity planning models aligned with demand forecasting
• Led a 16-member PMO team and governed 20+ program managers
• Enabled Agile, Waterfall, and Hybrid governance frameworks
• Embedded organizational change management (OCM) practices
• Conducted PMO maturity assessments and continuous improvement initiatives

Team Leader & Subject Matter Expert – GE Healthcare (USCAN) - Tata Consultancy Services (TCS) - Bangalore, India

(2014-05 - 2017-10)

Led operational governance, transition management, and process excellence for GE Healthcare's US Commercial Analytics (USCAN) operations — functioning as the program-level SME across cross-functional service delivery.

• Directed end-to-end transition programs from offshore to onsite, ensuring structured knowledge transfer, SLA compliance, and operational stabilization with zero disruption to service delivery
• Functioned as the escalation SPOC and program governance SME — developing SOPs, process maps, and audit frameworks that ensured consistent, compliance-ready execution
• Managed vendor and field engineering coordination, driving service request resolution and client satisfaction through effective cross-functional program oversight
• Led regular client-facing operational reviews, presenting program health reports, volume trend analyses, and delivery performance narratives to senior stakeholders
• Supported SOW-linked billing workflows, purchase order creation, and contract governance using SAP, Siebel CRM, and enterprise service management platforms

Senior Process Associate – Order Management & E-Commerce Operations (EMEA) - Hewlett Packard India Pvt. Ltd. - Bangalore, India

(2009-10 - 2014-02)

Governed EMEA-wide e-commerce order lifecycle operations for HP's $300M annual online business — managing cross-functional delivery, financial controls, vendor relationships, and audit readiness across multiple European markets.

• Managed full order lifecycle across EMEA — from order validation and processing through invoicing, financial settlement, and post-delivery reconciliation — with accountability for cross-functional delivery quality
• Identified and resolved failed automated payment settlements, preventing $1M+ in annual revenue leakage through disciplined manual financial reconciliation and partner payment governance
• Acted as the internal and external audit SPOC — ensuring documentation integrity, process control adherence, and zero audit findings across EMEA operations
• Improved Total Customer Experience (TCE) by 18–22% through process optimization, error reduction, and proactive escalation management across the European order-to-fulfilment chain

Project Lead – HP Store E-Commerce Platform Transformation (EMEA) - Hewlett Packard India Pvt. Ltd.

(2010-03 - 2011-03)

Led a high-stakes, multi-region platform transformation — migrating HP's EMEA e-commerce operations from third-party vendors to HP internal enterprise systems — delivering ~$10M in annual cost savings and a 25% improvement in order-to-fulfilment cycle time.

• Owned program schedule, milestone tracking, dependency management, and cross-functional delivery governance across onsite and offshore teams spanning Europe, IT, Operations, Finance, and external system integrators
• Directed strategic vendor exit and full insourcing of catalogue management, order processing, invoicing, payments, and returns — coordinating complex integrations across SAP, OSS, ISCS, ICC, and WFS platforms
• Managed UAT planning, defect lifecycle governance, business sign-off workflows, and go-live readiness communications across multiple European markets and time zones

Bachelor of Science (B.Sc.) - Geology - North Eastern Hill University (NEHU) (2009)