Ivelina Belcheva
Executive Operations | HR | Finance | Governance Leader
Hire this person
Send a job offer directly to this candidate
About
Senior operations executive with 13+ years' experience leading HR, Finance/Accounts, Box Office, and Administration functions at organisational and multi-site level. Proven record of managing €1M+ budgets, large multidisciplinary teams, governance reporting, compliance, and operational transformation. Trusted senior leader with strong board exposure and a reputation for stabilising, scaling, and professionalising operations.
Experience
Head of HR, Accounts, Box Office & Administration (Operations Manager) - Mullingar Arts Centre - Ireland
(2023-02)
- Executive ownership of HR, payroll oversight, accounts, box office operations, and organisational administration
- Strategic and operational control of €1M+ annual budgets, cashflow, management accounts, and funding compliance
- Senior leadership of full-time, part-time, casual, and volunteer workforce
- Lead recruitment, contracts, employee relations, performance management, and policy development
- Primary author and presenter of board reports supporting governance, audit readiness, and strategic decision-making
- Oversight of venue contracts, artist agreements, commercial negotiations, and box office revenue performance
Area / Country Manager - MCC Cleaning Services
(2021-12 - 2022-12)
- Senior operational leadership across 200+ contract sites including regulated healthcare environments
- Full accountability for service delivery, staffing, budgets, KPIs, and compliance
- Delivered 20% revenue growth through operational efficiencies and management capability building
- Led large-scale recruitment, workforce planning, and contract mobilisation
Area Manager (Dublin Region) - GSA Associate - Dublin, Ireland
(2020-06 - 2021-08)
- Oversaw 30+ sites and 200 employees with full operational and HR responsibility
- Led disciplinary, grievance, and performance processes in line with employment legislation
- Delivered productivity improvements and cost efficiencies through data-led reviews
Manager / Acting General Manager - Centre Parcs
(2019-05 - 2020-05)
- Acting General Manager with full P&L accountability
- Leadership of 80+ staff across hospitality, facilities, and guest services
- Budget control, supplier negotiation, and operational performance management
- Maintained full compliance with health, safety, and licensing requirements
Data Quality Management (Beauty Department) - NPD Marketing Research
(2017-01 - 2018-12)
- Managed large-scale commercial market data for USA and Canada
- Conducted root cause analysis, audits, and quality assurance on client datasets
- Identified trends and process improvements to enhance data integrity and delivery
Translator (Bulgarian–English / English–Bulgarian) - Interling Translations Ltd
(2013-12 - 2016-12)
- Delivered professional translation and interpretation services across healthcare, legal, and training environments
- Supported compliance, safety training, and law enforcement communications
- Managed confidential information with high accuracy and discretion
Associate Web Researcher - Forcepoint (formerly Websense)
(2009-01 - 2013-11)
- Conducted web and data research supporting EMEA clients
- Trained new employees and contributed to service improvement initiatives
- Collaborated with Sales, Marketing, and PR teams to enhance client outcomes
Owner - Takeaway Business (Ireland) - Ireland
(2007-01 - 2009-12)
- Founded and operated a takeaway food business
- Full responsibility for staffing, scheduling, stock control, and financial performance
- Ensured compliance with food safety and health regulations while increasing profitability
Customer Assistant / Supervisor - Select Service Partner (Dublin Airport) - Dublin, Ireland
(2002-01 - 2008-12)
- Delivered customer service in a high-volume airport retail environment
- Supervised teams of 10–15 staff and managed cash handling and inventory controls
- Supported loss prevention and operational standards
Education
Diploma - Employment Law (Level 6)
Associate - Project Management - PMI
Certification - Sage 50 Accounts
Certification - HACCP & Manual Handling
BA - Law (part completed)
