Gaurav Waghmare

Cloud Engineer and Production Support Professional with 6+ years of experience managing high-availability financial, telecom, and cloud infrastructure. Specialized in AWS Cloud Infrastructure, Infrastructure as Code module development with Terraform, and CI/CD pipeline impact using Jenkins and Docker. Proven track record in triaging 10-15 daily production incidents, maintaining 98%+ SLA compliance, reducing environment setup times by 60%, and driving zero-downtime micro-services deployments.

AWS Certified Cloud Practitioner with multi-AZ infrastructure, GitOps, and site reliability expertise.

Cloud Engineer (Contract) at CloudHight Consulting (2026-03 – Present)

• Provisioned multi-environment AWS Cloud Infrastructure across EC2, VPC, IAM, RDS, Route 53, and Application Load Balancers using Infrastructure as Code (IaC) with Terraform.
• Spearheaded Infrastructure as Code module development by authoring 8+ reusable Terraform modules, standardizing security baselines and reducing environment setup time by 60%.
• Delivered strong CI/CD pipeline impact by building automated Jenkins deployment pipelines and Bash scripts, accelerating release frequency by 45%.
• Implemented AWS CloudWatch dashboards, metric alarms, and log insight queries to strengthen infrastructure visibility and maintain high system availability.
• Conducted end-to-end Root Cause Analysis (RCA) on deployment failures by correlating Terraform execution states, Jenkins build logs, and Linux system diagnostics with engineering teams.

Technical Support Engineer (Production Platforms) at Elavon Financial Services (2022-07 – 2026-03)

• Triaged 10–15 production support cases daily for business-critical payment platforms serving European merchants, maintaining 98%+ SLA compliance.
• Executed deep-dive technical diagnostics across RHEL/Ubuntu Linux systems, REST APIs, and SQL databases to isolate and resolve complex transactional anomalies.
• Utilized CloudWatch, Datadog, and New Relic for Root Cause Analysis (RCA) on P1/P2 production incidents, successfully identifying recurring failure patterns.
• Coordinated with software engineering and DevOps teams during bi-weekly release deployments to validate production rollouts and preserve 99.99% transaction uptime.
• Authored technical investigation guides and post-mortem RCA documentation in Jira/Confluence to streamline tier-2 team handovers.

Network Support Engineer (Fixed-term Contract) at Magnet+ Networks (2022-03 – 2022-06)

• Managed high-priority network and Linux server incidents across enterprise customer accounts, achieving a 96% first contact resolution rate.
• Diagnosed complex DNS, VPN (IPsec/OpenVPN), TCP/IP, and BGP/OSPF routing issues to protect customer service continuity.
• Monitored network health using Wireshark and SNMP tools, proactively detecting network anomalies and mitigating potential outages.

Network Support Analyst (Fixed-term Contract) at Technowiz IT Solutions (2021-07 – 2021-10)

• Administered Windows and Linux (RHEL/CentOS) server environments, managing routine patch updates, user access governance, and configuration maintenance across enterprise endpoints.
• Developed automated Bash and PowerShell maintenance scripts to audit active directory permissions and clear log caches, saving 5+ operational hours per week.
• Resolved DNS gateway and network routing failures while maintaining standard operating procedures (SOPs) for IT support teams.

Network Operations Centre (NOC) Engineer at Ericsson & Bharti Airtel India (2017-05 – 2019-08)

• Monitored large-scale telecommunications infrastructure in a 24x7 NOC, processing 200+ network alarm events daily with 99.8% SLA adherence.
• Triaged real-time telemetry alerts, isolated hardware and fiber connectivity faults, and dispatched field engineers to reduce Mean Time to Detect (MTTD) by 20%.
• Analyzed network traffic metrics and incident logs to produce operational reports and identify root causes for recurring network bottlenecks.

M.Sc. in Big Data Management & Analytics – Griffith College Dublin (2021)

Higher Diploma in Computing – Griffith College Dublin (2020)

B.Tech. in Electronics & Telecommunication – DBATU, India (2016)