Hamdi Nait Limam

Cloud Support Engineer with strong experience supporting AWS-based, containerized production environments for enterprise customers. Specialized in Kubernetes (EKS/ECS), DevOps troubleshooting, and incident management. Proven ability to resolve high-severity escalations, advise on architecture best practices, and collaborate cross-functionally to improve system reliability and customer outcomes.

Cloud Support Engineer (DevOps / Containers) at Amazon Web Services (AWS) (2022-11 – Present)

Act as escalation point for high-severity production incidents involving Kubernetes and containerized workloads. Troubleshoot and optimize Amazon EKS clusters, container security, and multi-account architectures. Manage mission-critical customer environments, including on-call rotations and incident mitigation. Design and review monitoring solutions using CloudWatch and Prometheus/Grafana dashboards. Perform root cause analysis and document long-term remediation to improve customer resilience.

• Act as escalation point for high-severity production incidents involving Kubernetes and containerized workloads
• Troubleshoot and optimize Amazon EKS clusters, container security, and multi-account architectures
• Manage mission-critical customer environments, including on-call rotations and incident mitigation
• Design and review monitoring solutions using CloudWatch and Prometheus/Grafana dashboards
• Perform root cause analysis and document long-term remediation to improve customer resilience

DevOps Engineer at Vermeg for Banking & Insurance (2020-10 – 2022-10)

Deployed and operated containerized applications using Kubernetes, OpenShift, and Helm charts. Provisioned cloud infrastructure using Terraform across DEV, UAT, PREPROD, and PROD environments. Built, tested, and validated Docker images and CI/CD workflows. Troubleshot production issues and proposed architectural and tooling improvements. Delivered internal workshops and technical presentations on Docker and Kubernetes.

• Deployed and operated containerized applications using Kubernetes, OpenShift, and Helm charts
• Provisioned cloud infrastructure using Terraform across DEV, UAT, PREPROD, and PROD environments
• Built, tested, and validated Docker images and CI/CD workflows
• Troubleshot production issues and proposed architectural and tooling improvements
• Delivered internal workshops and technical presentations on Docker and Kubernetes

Software Developer Intern at Xperiencia (2020-02 – 2020-07)

Developed a real-time collaboration and planning web application to improve user experience. Maintained and optimized an e-commerce platform for performance and reliability. Implemented secure access to web services and transactional systems.

• Developed a real-time collaboration and planning web application to improve user experience
• Maintained and optimized an e-commerce platform for performance and reliability
• Implemented secure access to web services and transactional systems

Graduate Degree in Software Engineering – Graduate School of Engineering and Technology (ESPRIT) (2020 – 2022)

Bachelor's Degree in Computer Science & Software Systems – Higher Institute of Computer Science, University of Tunis El Manar (2017 – 2020)