Indumathi Seran

I am an experienced office clerk with over 4.5 years of experience in public sector bank and 1 year of experience as a code developer in the IT industry. Skilled in customer service, multi-tasking and administrative support in fast-paced office environment.

Single Window Operator (Teller B) - CANARA BANK - India

(2018-09 - 2023-08)

• Served customers by managing documents, information and financial transactions in an organized, efficient and secure manner.
• Built awareness of new products and services and identify customer needs to capitalize on the business referral opportunities.
• Met and exceeded service standards, greeting and acknowledging each customer to make them feel welcome, while complying with business procedures and security protocols.
• Reconciled cash drawers, counting and packing coins and currency to balance numbers at the end of the business day.
• Adeptly handled customer complaints and requests through email and phone calls and directing them to appropriate sections for resolution when necessary.

Programmer Analyst - COGNIZANT TECHNOLOGY SOLUTIONS

(2015-12 - 2016-12)

• Collaborate with developers, programmers and designers in conceptualizing and development of new software programs and applications.
• Recommend, schedule and perform software improvements and upgrades.
• Generate statistics and write reports for managements and team members on the status of the programming process.
• Develop and maintain user manuals and guidelines.
• Train end users to operate new or modified programs.

Bachelor of Technology - Information Technology - Kongu Engineering College