Jo Murphy

Experienced Workplace Experience, Hospitality, and Operations Leader with over 10 years of success managing workplace services, corporate hospitality, food & beverage operations, and multi-site service environments. Proven ability to lead high-performing teams, manage complex operations, build strong stakeholder relationships, and deliver exceptional employee and customer experiences. Skilled in workplace operations, vendor management, team development, project delivery, employee engagement, change management, and operational excellence.

Recognised for creating scalable processes, driving continuous improvement, and balancing strategic objectives with hands-on leadership in fast-paced environments.

General Manager Workplace at Gather & Gather (Compass Group UK & Ireland) (2024-01 – Present)

• Lead workplace experience and catering operations within a corporate office environment, ensuring exceptional employee and visitor experiences.
• Manage workplace services including hospitality, food and beverage operations, employee events, and meeting support.
• Hold full accountability for financial performance, budgeting, forecasting, and operational delivery.
• Build strong relationships with clients and stakeholders, acting as a trusted operational partner.
• Lead and develop front-of-house and back-of-house teams through coaching, mentoring, and performance management.
• Manage supplier and vendor relationships to deliver service excellence and operational efficiency.
• Drive continuous improvement initiatives through employee feedback and operational analysis.
• Maintain high standards of compliance, health and safety, and audit performance.

General Manager at Boojum (2022-08 – 2024-07)

• Successfully led the opening of a new restaurant location, managing recruitment, onboarding, training, and operational readiness.
• Developed and coached a high-performing team while creating a positive workplace culture.
• Managed operational planning, labour forecasting, budgeting, and KPI performance.
• Coordinated suppliers and service providers to ensure consistent operational standards.
• Implemented process improvements that enhanced operational efficiency and customer satisfaction.
• Maintained full compliance with HACCP, food safety, and health and safety regulations.

Assistant Manager at Outhouse LGBT Resource Centre (2019-06 – 2022-08)

• Assisted in managing café operations within a busy community resource centre.
• Supervised staff and volunteers, providing support, training, and development.
• Managed stock control, cash handling, purchasing, and daily operational activities.
• Coordinated catering requirements and events with internal and external stakeholders.
• Supported fundraising activities and community engagement programmes.
• Maintained HACCP compliance and health and safety standards.

Assistant Manager Commercial at Kylemore Services Group (2018-07 – 2019-04)

• Assisted in managing six retail, catering, and coffee service units within a major hospital environment.
• Coordinated operational activities across multiple service locations.
• Managed recruitment, staff scheduling, training, and performance development.
• Oversaw stock management, ordering, merchandising, and inventory control.
• Maintained compliance with food safety and health & safety standards.
• Delivered consistent service levels within a complex multi-site environment.

Manager FOH Operations at Samuel Beckett's Irish Pub (2012-07 – 2017-03)

• Managed all aspects of front and back-of-house hospitality operations.
• Led recruitment, onboarding, scheduling, and team development activities.
• Managed supplier relationships, purchasing, and inventory systems.
• Handled customer service escalation and reputation management.
• Contributed to menu development, marketing initiatives, and business growth.
• Ensured operational compliance and service excellence standards.

Bachelor of Business Studies – Dublin City University (2010)