Joseph Stanley

Computer Science graduate with six months' experience providing remote technical support to healthcare staff across Ireland, the UK and Saudi Arabia. Strong troubleshooting, communication and customer service skills, supported by an academic background in cybersecurity and forensics. Seeking a remote Technical Support, Help Desk or Customer Support role where I can resolve user issues clearly, efficiently and professionally.

Technical Support Engineer Intern at Change Healthcare (2022-02 – 2022-08)

• Provided remote technical support to hospital staff across Ireland, the UK and Saudi Arabia.
• Logged, prioritised, updated and tracked technical support cases in Salesforce, documenting troubleshooting steps and outcomes.
• Used TeamViewer to remotely access user devices, diagnose technical issues and implement or guide users through solutions.
• Communicated with users through Microsoft Teams and explained technical solutions clearly.
• Documented troubleshooting steps and escalated unresolved incidents to the appropriate technical teams

Beef Farm Owner and Manager at Self-Employed (2023-01 – 2026-02)

• Managed daily operations, schedules, records and competing priorities independently.
• Coordinated with suppliers, contractors and veterinary professionals to resolve operational issues.
• Maintained accurate business, livestock and compliance documentation.
• Used digital tools for communication, record-keeping, purchasing and administration.

Bachelor of Science in Computer Science – Technological University Dublin (2023)