Melissa McEntaggart

Dedicated and highly organised Medical Administrator with experience in healthcare administration, medical reception, patient scheduling and records management. Brings 14 months of recent experience as a Medical Administrator with Centric Health in Raheny, Co. Dublin, together with previous medical reception experience. Professional, approachable and efficient, with strong communication, data-entry and organisational skills and a commitment to providing excellent patient service.

Medical Administrator - Centric Health - Raheny, Co. Dublin

14 months

• Provided professional and welcoming administrative support to patients and the clinical team in a busy healthcare setting.
• Managed patient appointments, scheduling and reception duties while maintaining an efficient front-desk service.
• Maintained accurate and confidential patient information and supported day-to-day medical administration.
• Handled telephone and in-person patient queries with professionalism, empathy and discretion.
• Processed administrative tasks and data entry accurately while managing competing priorities.
• Worked collaboratively with doctors, nurses and other staff to support the smooth running of the practice.

SNA Work Experience - Scoil Bhríde JNS - Donaghmede, Dublin

(2025-01 - 2025-01)

• Assisted children with special needs in both educational and social development.
• Supported teachers in planning and implementing individualised learning plans.
• Provided one-to-one support to students, helping maintain a comfortable and inclusive learning environment.
• Assisted with mobility, communication and personal care needs where necessary.
• Encouraged student engagement through interactive and tailored activities.

Medical Receptionist / Administrator - Delgado Clinic - Quezon City, Philippines

(2009-06 - 2015-02)

• Greeted and assisted patients, ensuring a welcoming and efficient front-desk experience.
• Scheduled and managed appointments, helping optimise workflow and reduce wait times.
• Operated and maintained reception equipment including telephone, scanner and printer/copier.
• Verified insurance information and processed billing enquiries accurately.
• Maintained and updated patient records in compliance with healthcare requirements.
• Collaborated with medical staff to support daily clinic operations.

Warehouse Operative - Republic Biscuit Corporation - Quezon City, Philippines

(2002-05 - 2008-09)

• Managed inventory and supported efficient stock control.
• Assisted in loading, unloading and organising goods within the warehouse.
• Operated warehouse equipment safely and efficiently.
• Maintained a clean and organised workspace while adhering to safety regulations.

Career Break

(2016 - 2024)

Career break to care for my children, who are now in primary and secondary school.

Special Needs Assistant – QQI Level 5 - Special Needs Assistant - DDLETB (2025 - 2025)

Medical Administration Assistant – QQI Level 5 - Medical Administration Assistant - Óiliúna Training Ireland (2024 - 2024)

Certificate in Computer Science - Computer Science - Science and Technology Institute, Philippines (2002 - 2002)