Osude Muibat

Insurance professional with 3+ years' experience in underwriting, claims processing, policy administration, and customer service within regulated environments. Proven ability to deliver excellent customer outcomes, manage workloads to deadline, and maintain high standards of accuracy and compliance. Strong IT proficiency including Excel and Word, with APA/CIP studies in progress and a strong commitment to developing within the Irish insurance sector.

Administrative Support - Abbey Hotel - Donegal, Ireland

(2025-07 - 2026-05)

• Managed overnight administrative operations to ensure smooth hotel functioning during non-business hours.
• Maintained accurate guest records, processed bookings, and updated reservation systems.
• Prepared daily operational reports for management and incoming staff.
• Resolved high-volume customer enquiries across phone, email, and in-person channels while maintaining excellent service standards
• Assisted with invoicing, payment processing, and reconciliation of daily transactions.
• Monitored security procedures and maintained incident logs and documentation.
• Organised filing systems and ensured accurate record keeping.
• Supported front desk operations including check-ins, check-outs, and appointment scheduling.
• Managed multiple responsibilities independently while maintaining attention to detail and high customer service standards.

Group Life Underwriter - Sanlam Life Insurance - Lagos, Nigeria

(2023-09 - 2025-01)

• Managed a portfolio of 50+ group life policies weekly, ensuring full compliance and accuracy
• Increased portfolio revenue by 10% through proactive broker engagement and retention strategies
• Conducted detailed risk assessments, improving underwriting decision accuracy
• Prepared and maintained accurate documentation of client records for financial records and compliance requirements, ensuring audit readiness and data integrity for group life policies.
• Recognized by brokers for exceptional customer service and the ability to build and sustain strong working relationships.
• Produced monthly financial and performance reports for senior management
• Maintained audit-ready documentation in line with AML and regulatory standards
• Improved turnaround time by 15% through process efficiency improvements

Claims Officer - Sanlam Life Insurance - Lagos, Nigeria

(2022-11 - 2023-09)

• Managed 30–50 claims weekly from notification to settlement in line with SLA targets
• Achieved 95%+ on-time claim settlement rate, improving customer satisfaction
• Handled high-volume customer and broker queries via phone and email
• Reduced policy lapses by ~20% through improved premium allocation processes
• Generated weekly and monthly reports to track performance metrics
• Ensured compliance with internal and regulatory standards

Underwriter - Sanlam Life Insurance - Lagos, Nigeria

(2021-11 - 2022-11)

• Conducted risk assessments for new and renewal policies ensuring compliance
• Processed 40+ policy applications weekly with high accuracy
• Maintained zero audit issues through strict adherence to regulations
• Improved reporting efficiency through better data tracking systems
• Supported workflow improvements by reducing processing time

MSc - Supply Chain Analytics - Atlantic Technology University (2025-01 - 2026-01)

BSc - Insurance - Lagos State University (2016-11 - 2021-09)

Secondary School - Dynamic Landmark College (2014-07)