Pushkaraj Kulkarni
IT Support Professional
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About
Hands-on IT Support and Office Administration professional with experience in end-user support, device provisioning, and day-to-day office operations within enterprise environments. Proficient in Microsoft 365, Windows 10/11, and Active Directory, with a proven track record of resolving first-line technical issues quickly and maintaining SLA compliance. Holds MSc in Applied Cyber Security with certifications including CEH and BTL1.
Experience
LIMS Support/Registration officer at Eurofins (2024-08 – Present)
- Administered and maintained enterprise application configurations within a regulated laboratory environment, ensuring system integrity aligned with ISO 27001 and GDPR compliance frameworks.
- Served as technical support for end-users across LIMS, Active Directory, Microsoft 365, and related integrated systems resolving password resets, connectivity issues, and peripheral faults promptly.
- Maintained 98% SLA compliance on operational tickets via Jira and ServiceNow dashboards by managing ticket prioritisation, issue escalation, and resolution tracking.
- Developed and maintained documentation for incidents, system changes, and process workflows, ensuring audit traceability and continuity of support.
- Collaborated cross-functionally with clinical, operations, and IT teams to resolve system issues, optimise workflows.
- Improved operational visibility and reporting accuracy, as measured by faster issue resolution by developing structured incident categorization and documentation practices.
IT Engineering Intern at Smart City Mumbai (2023-06 – 2023-09)
- Delivered Tier 1 technical support for users across infrastructure and operational systems.
- Assisted in system audits, access documentation, and compliance reporting for city-scale infrastructure systems.
- Participated in infrastructure maintenance and monitoring, contributing to 15% system uptime improvement.
- Developed structured reporting practices for operational visibility.
Education
MSc in Applied Cyber Security – Technological University Dublin (2023 – 2024)
Bachelor of Engineering in Computer Engineering – University of Mumbai (2019 – 2023)
