Reginaldo Trilha

Oracle database administrator highly motivated and dedicated to achieving continuous improvement with more than 5 years of experience in Oracle database administration and 15 years in IT analyst. Strong aptitude to learn and adapt to new technologies. He has dual Brazilian-Portuguese nationality.

Oracle Database Administrator, Redix IT Solutions, Blumenau SC, Brazil

Jan 2021 – Mar 2023

Dedicated to managing IT infrastructure and databases, focusing on tailor-made projects, hardware, software licensing, support and monitoring. A Philips partner, it supports the Tasy management system database for hospitals in Brazil, Argentina and Germany.

• Perform installation, configuration, administration and maintenance in a database infrastructure environment both production and test/development databases.
• Acting in the administration of backup routines, database restoration and database replication.
• Acting in database security.
• Acting in the administration of Oracle ODA/Exadata databases.
• Analyze performance issues.
• Provide customer support to meet demands via service desk.
• Development of bash scripts to automate database-monitoring activities.
• Follow-up of hospital Tasy Philips system updates.

Oracle Database Administrator, SN Technology, Florianópolis SC, Brazil

May 2016 – December 2020

• Installation and configuration of Oracle 11 and 12c database.
• Oracle database support on 11g and 12c versions in high availability environments with Linux / Windows servers.
• Ensure the availability of production environments, through monitoring and analysis of database performance giving treatment/correction to incidents that affect the performance and availability of the environment.
• Deploy and maintain backup and recovery strategies.
• Prepare environment documentation.
• Development and execution of SQL / PL-SQL scripts.
• Update of the NBS software system for dealership management (BMW, Jaguar Land Rover, Chrysler and Indian Motorcycle)

Application Analyst, SN Technology, Florianópolis SC, Brazil

May 2007 – Abril 2016

• Answering calls for the infrastructure of the NBS system.
• Dealership NBS system update (BMW, Land Rover, Chrysler and Peugeot).
• Customer support.
• Response to events arising from monitoring.
• Record of activities in the service desk system, use and maintain a knowledge base.
• Development and execution of SQL / PL-SQL scripts.
• Development of reports via SQL.

Support Analyst, Master System, Florianópolis SC, Brazil

Feb 2005 – Mar 2007

Main activities and responsibilities

• Respond to queries and requests from internal and external users.
• Perform corrective and preventive maintenance of software and hardware.
• Implement new functionalities that facilitate the daily lives of users.
• Establish a backup routine in order to maintain the security of all company data.
• Monitor calls from start to finish, looking for the best solution.
• Identify and suggest improvements in the service system and process.
• Develop materials to help clarify doubts.
• Identify if there is a need for training, in the case of internal customers.

Support Analyst, Infotrilha Computers

Jan 2004 – Fev 2005

Sales Manager, Mercadão das tintas (Paint Market), Palhoça, SC, Brazil

Mai 2000 – Dez 2004

Seller, Free Amazon (Hypermarket) , São José, SC, Brazil

Fev 1999 – Mar 2000

Seller, Purificadores Europa (Water purifiers), São José, SC, Brazil

Out 1998 – Fev 1999

Support Analyst, Juarez Furtado (Lawer Office), Florianópolis SC, Brazil

Mai 1996 – Out 1998

Software developer (Trainee), Correios do Brasil (Post Company) 

Apr 1995 – Apr 1996

QQI 6 Computer Techonology, Escola Técnica de Santa Catarina, Florianópolis, Santa Catarina, Brasil.

Feb 1993 – Dec 1995

NFQ Level 8 – System Analysis, Universidade Estácio de Sá, São José, Santa Catarina, Brasil.

Feb 2015 – Dec 2018

CERTIFICATES

• OCA 11g (Oracle Certified Associate)
• OCP 12c (Oracle Certified Professional)
• OCI Foundations 2021 Associate
• Oracle MOOC: PL/SQL Fundamentals
• EF English Live Advanced CEFR Level C1

COURSES

• Oracle Database 12c – Backup and Recovery Workshop
• Oracle Database 12c: Administração Workshop
• Oracle MOOC: PL/SQL Fundamentals (2018)
• Oracle Database Performance Tuning
• Oracle SQL Performance Tuning Masterclass