Stefanie Lyons

An experienced Office Manager with a demonstrated history of working in the Hospitality industry. Skilled in Administrative Duties, Food & Beverage, Event Planning, and Microsoft Programs. Strong administrative professional with a Bachelor's degree focused in Hospitality Administration/Management from Waterford Institute of Technology.

Office Manager – AlgaeCal, Vancouver, British Columbia, Canada – August 2021 to November 2022

• Ensured the efficient operation of the headquarter office
• Managed the office budget and maintained cost efficiency
• Handled the onboarding and offboarding of all employees both in office and remote.
• Managed the Skedda system for booking meeting spaces within the office.
• Worked closely with the Culture team in planning events, celebrating milestones, team lunches and assisting with any issues that employees may have.
• Arranged the company’s move to a larger office space and ensured the new space was fully functional and equipped for the team.
• Handled all equipment and stock orders as well as cleaning contracts, cleaning schedules, office etiquette and maintenance updates.
• Provided IT support to all employees i.e., LastPass management, Slack, Gmail accounts etc.

• Manage the front desk of a busy skincare clinic in Yaletown. 
• Tasks include opening and closing of clinic, maintaining the schedule while adhering to current covid guidelines
• Handling a busy online store and shipping of products, managing inventory count and orders
• Assisting clients with post treatment plans and ensuring all forms are completed and recorded for all client files. 
• Handling all treatment payments and maintaining an organized system.
• Managing all enquiries and emails daily as well as weekly follow ups on behalf of the skin specialists.

• Prepared and hosted Wedding Showcases: Arranged social media and advertising
• Sourced vendor/suppliers working to budgets and KPIs
• Direct point of contact for potential wedding clientele and event suppliers
• Created system for department – Distributing/amending contracts and negotiating fees 
• Managed Front of House and updated systems using Opera system for Reservations
• Hired, managed, trained and developed new staff members, establishing and monitoring goals and conducted regular performance reviews
• Developed and implemented office management procedures, increasing training efficiency, team productivity and morale.

• Handling the administrative responsibilities of the Food & Beverage Department, reporting directly to the F&B Director.
• Administrative responsibilities included: menu design and updates, attending onsite meetings and taking minutes, forecasting, stock take reports, responding to guest reviews on both TripAdvisor and Guest Center and liaising with all other departments regarding site inspection bookings and requirements.
• The main contact for all F&B reservations, preparing all F&B departmental menus, assisting with finer details such as dietary needs, special requests, packages as well as personalising each booking whether it be corporate or a special occasion including weddings.
• Assist the Director of Food & Beverage with projects and provide PA duties when required.
• Prepared workflow planning for the department arranging extra staff as required and organizing training and development that ensured 5-star service quality and efficiency at all times
• Worked to tight schedules ensuring smooth service delivery to client was maintained
• Assisted with the management of the yearly budget to increase revenue

BA (Hons) in Hospitality Management from Waterford Institute of Technology - September 2009 – June 2013

Honours Degree achieved with my dissertation based on the selection methods used in 3, 4 & 5 star rated hotels in Leinster. Modules included Events management, Marketing, Strategic Case Analysis, Communications, Human Resources, Culinary Skills and Finance.

Leaving Certificate achieved from Heywood Community School, Ballinakill, Co. Laois - September 2004 – June 2009