Thiago Tizotti

IT Support and Customer Service professional with 6+ years of experience in technical support (Helpdesk L1/L2), troubleshooting, and online customer service. Seeking remote positions where I can apply my skills in IT support, problem resolution, and clear communication to deliver efficient solutions to users.

Technical Support Agent / Helpdesk L1 & L2 at Grendene (2008-06 – 2012-12)

• Delivered technical support for Windows systems, corporate email, and networks via chat, email, and phone
• Managed and followed up on helpdesk tickets ensuring timely resolution
• Guided users on software usage, Microsoft tools, and internal platforms
• Reviewed content and identified basic policy violations ensuring platform safety
• Troubleshot hardware and software issues, escalating to L2 when required

Customer Service Representative at Colombo (2012-12 – 2014-05)

• Assisted customers via chat and email, resolving inquiries and technical issues
• Logged and categorized interactions in CRM systems for accurate tracking
• Provided feedback for process improvements based on user experience analysis
• Supported content quality and platform safety standards

Helpdesk / Customer Service Specialist at Tramontina (2014-05 – 2019-03)

• Handled customer inquiries via chat and email with high accuracy and productivity goals met
• Ensured compliance with content and quality policies on digital platforms
• Performed troubleshooting for software and hardware issues, guiding users step-by-step
• Reviewed content based on platform guidelines and reported policy violations

Chef de Partie — Breakfast at Ryleigh's Rooftop (2024-08 – 2025-06)

• Prepared full breakfast service including eggs, hollandaise, pancakes, soups, and more
• Collaborated with head chef on menu planning and kitchen organization
• Maintained high food hygiene and safety standards throughout service

Commis de Cuisine at Scremli's Lengmatta (2024-03 – 2024-07)

• Prepared ingredients and assembled dishes to chef's specifications
• Upheld food safety regulations and contributed to efficient kitchen workflow

Kitchen Porter / Breakfast Chef at AlpenGold (2023-11 – 2024-03)

Served as breakfast and grill chef; prepared burgers, steaks, sandwiches, and paninis

Grill Chef / Commis de Cuisine at Eddie Rockets & Base Pizza (2019-03 – 2021-12)

Worked as grill chef, kitchen porter, and pizza prep cook

Metal Worker / Deburring / Polisher at Flatley Engineering (2021-01 – 2023-10)

• Read and interpreted mechanical drawings; operated lathe, milling, and grinding machines
• Used measuring instruments and hand tools; applied electrical circuit diagram knowledge

CompTIA Tech+ Certification

Technical Support and Helpdesk (2009)

Customer Service and Communication (2014)

Computer Maintenance (2014)