General Operative
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I am a highly motivated individual, capable of fulfilling many roles across many different industries. I have been employed as an electrical general operative for 7 years. I am punctual and hard working individual, and am highly organised in my daily life.
August 2017 – Present time Various Company’s
General Operative o Various roles working within the electrical sector carrying out roles such as:
2015 – 2017 Career Break to provide care to a family member
2004 – 2015 Halifax Bank
Service agent / Sales agent / Team manager o 2004 – 2005: All aspects of customer service including credit card management o Promoted to sales agent in 2005. Responsible for sale of loans, credit cards, bank accounts and savings accounts across the telephone platform o Promoted to team manager in 2006. Responsible for management of 14 staff across various departments of the bank o Working within the management team to ensure overall productivity of the bank o Migration of customer accounts from the Halifax platform to the Lloyds banking platform following the banking crash in 2008
o Ensuring customer satisfaction scores remained elevated o Supporting team through regular performance management and supervision o Mitigating and managing risk through close liaison with the service risk management team
2002 – 2004 RIAS (Retirement Insurance Advisory Services)
Outbound sales agent o Cold calling customers to sell home insurance products o Working within a team, working towards achieving key performance indicators for the organisation o Adherence to all regulatory requirements
1996 – 2002 Various bars and hotels
Hotel and bar manager o Full responsibility for the management of both hotels and bars including the Hilton hotel on the Isle of Man, the hard rock café Belfast, and various roles for Diago across Belfast o Multidisciplinary team management including rota management, supervision, development and performance management o Financial management for business of varying sizes o Stock management – ordering / intake / output and stock checking o COSHH – Control of substances hazardous to health, and all other regulatory requirements including HACCP (Hazardous Analysis Critical Control Point) in relation to food safety standards / fires safety and evacuation planning etc.
1994 – 1996 Working in Germany
Apprentice shuttering carpenter o All aspects of installing shutters / pouring concrete across various sites across Germany
1988 – 1992 St Malachys College Belfast
Educated to GCSE level - English
1992 – 1994 Youth Training Program
This program was designed to cover all IT related issues, such as word processing, desk top publishing etc.
IPAF – MEWP
